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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have a contract to buy 4 windows with 6 over 6 grills. When installed the windows were 8 over 8. I called many times after at least a month I finally get a call back and the owner said I must of changed the order. I did not. All my house windows are 6/6. I have left many more messages and no one returns my call. I want my 4 window grills. I was pleased with everything except the grills. They owe then to me and will not even call me.Business response
09/27/2022
Proper grids have been ordered. Actually the day before this complaint was filed. I don’t know what happened. I thought they ordered a long time ago by the supplier. They had no record so I reordered. Should be here in couple of weeks.not an excuse but the pandemic brought lots of challenges. Most especially were changes in customer service personnel. You’d talk to a new person every other week. People would say, “I got it” and then drop the ball.Customer response
09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******just a note. I they must of received this message 1 day after I called them for the last time. I told them I had moved on with filing a complaint and if that didn’t get them to order the grills my next step was to write reviews. It’s been 2 weeks and I still don’t have the grills. I will wait a while to see if I get them.
thank you
***** ******
Initial Complaint
07/08/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We contracted with Berkeley to install 2 replacement windows. The windows were installed in April of this year BUT had defective screens. One screen was taken away to be replaced and never returned. The second screen is also ill fitting to a point we cannot open the window for air. We have repeatedly called the company but have had no reply. We have called almost every day at all times of the day. If you can help us we would appreciate it. *** ******Business response
07/22/2022
Their screen has been returned. The screen design is defective and we’ve agreed that the window manufacturer needs to address the issue. I was not able to resolve it. All good on my end.
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Contact Information
121 Bridgeport Ave
Milford, CT 06460-3933
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.