![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLashRituals
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My daughter who is a minor made an appointment with Madison for eyelashes without my consent. She decided to drive her car, but unfortunately on her way up her car broke down and she was unable to make her appointment on 11-08-2022. I have text messages of her giving me her location of where she broke down and telling me she broke down. I had to go help her. She called Madison and explained her situation to her to which she stated she would give her a refund due to her situation and told her to file a dispute with her bank which she did, however now her bank has stated that they received no information from the merchant and are charging her the amount of $123. She received no services from Madison. I reached out to her through a message explained the situation, and she told me she did her part policy is policy which I understand, but now I feel as though she has taken advantage of my daughter who is a minor and she should need parental consent to receive any services especially when it has to do with the eyes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.