ComplaintsforBob Valenti Automall

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was dropped off for recall work , and emissions defect on 27 Dec 23. Was called and told vehicle was ready for pick up on 4 Jan 24. Went to pick up on the 5th - recall work was completed. , emissions defect still present. Vehicle had branches stuck under the wipers ( both sides) , mud under wheel wells that was not present prior. Service rep reported issues with emission as well as a “ bent wheel “ on the inner passenger side of dually. Service rep - stated def pump needed to be replaced, cost would be $2200- part would take about 10 days to get in. We authorized the repair.. Called several times over past weeks - they never responded. Emailed over their website- no response. Called dealership apologized to the operator for calling so much , but explained no one has returned my call . She paged someone and I spoke with Jerry- service Manager. Jerry took a few hours called me back - informed me that the DEF pump is broken and needs to be ordered, cost is now $2600 and no authorization was given for repair. I’ve been without the truck since 27 December- truck is still in need of repair. I haven’t even brought up the fact I know they took it for a spin and hit a branch with the wipers going . I’ve lost jobs because truck has been in operable . And no my inner wheel wasn’t bent when I dropped it off . If you hit a curb - you can definitely bend the outer wheel - inner wheel in a dually is you hit something good .- I don’t take this off road , I haven’t hit anything- I work at a marina.

  Business response

  02/13/2024

  The customer has been contacted and we addressed his concerns and the the customer picked up his vehicle.

  Thank you,

  Rob Valenti

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought out my lease on my 2019 **** ****** on 17 Feb 2023. I turned over a check for the complete and whole amount owed on 17 Feb 2023. Valenti ****, ****** ** then charged me 600.00 for Registration that was only 157.00. I showed the Finance Rep the ** *** renewal and he showed no interest he wanted the 600.00. As of today, 9 March 2023 I have NOT received any paperwork *** the lease buyout. No Bill of sale NO nothing. I was told by the Finance rep when I signed all the paper work on 17 Feb that he would email those documents. That NEVER happened. I contacted Valenti **** numerous times *** to obtaining my documents and it was just a run around with the response of "we will check with the Finance Rep". Finally they told me they will mail me all of the documents. Again, still have not received any documents. The CT Emissions is due tomorrow, 10 March 2023 and I have NO registration to present to the testing center. I also inquired with Valenti **** about the Registration fee amount and was told I will need to reference the bill of sale to see what the cost was and then I can start to try to get the monetary difference refunded to me from Valenti ****. Seeing how I still do not have any paperwork from this transaction I can go no further. The fact that Valenti **** Finance rep has never reached out to me about any of this and that it is now 3 weeks on and I have no information is very Un-Professional and quite frankly disrespectful towards a Vatenti customer.

  Business response

  03/10/2023

  The paper work along with the difference in registration charges have been mailed out to customer earlier this week and a copy of the registration by was sent by e-mail today. A hard copy of registration is available for pick up at dealership or we can put in the mail. Sorry for any inconvenience.

  Thank you,

  Rob Valenti

   

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