ComplaintsforGrasshopper
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My description of the problem is they are billing me for services not done. This is a complaint on Grasshopper Lawns Inc. They lied about their product claims. I was unsatisfied with the work also being their technician didn't apply the product to all areas of my property like they should have. They lied... I won't and will not have a company like this do any services at my property ever again! They keep sending me a bill for $301.57, my customer number is 75975. I told them on the phone I will not pay for services that weren't complete and that did not work. They need to close this bill! I shouldn't owe them a penny for this. i did pay for the first 3 services that were done correctly and worked. Maybe because i was present at the property with the technician? I am very angry and unsatisfied. Please have this company delete me from their system and not bill me the $301.57 I paid 225 dollars or so for services that were good but not this this isnt a way to treat a customer!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.