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ComplaintsforNew Britain Muffler, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Went to Meineke in *** ******** ** 2/26/2022. We had an appointment that made online, then had to wait over an hour because they said it is first come first serve. They don't do appointments. Our vehicle was running cold, and needed a new thermostat. We purchased a new one and went to have the device placed. We paid $130 for service. After leaving the car began to overheat, it was less than an hour after they finished. We called them back about the issue and they said anything that happened after is not their fault. They took no responsibility. It is now 2 months later of not having a vehicle. A delearship has finally found that the thermostat was put in backwards. I now have to pay over $300 for diagnostic and to have the thermostat put in the correct way. I called meineke corporate when the issue first arose and never heard anything back.Business response
05/16/2022
That customer came in my shop on 8/11/2021 with a 2009 ***** ******** for a diagnosis, the car was overheating and we told her she needed a radiator for which she decline and left.
our records doesn't have any appointment made by the said individual or any money paid or work done on her car, so we have no clue what's going on
Customer response
05/16/2022
Complaint: ********
I am rejecting this response because the 2009 **** was brought in February 2022. My boyfriend ****** ******* brought the car in that time instead. It may be under his name instead but it was the same truck. We had the thermostat replaced and the person who serviced it put the piece in backwards. I had issues for months. I went to ***** ***** where they figured out the issue.:
Sincerely,
**** ******Business response
05/19/2022
I would like to see a receipt from papa dodge saying the part was backwards and it's her part, we charge labour and coolant, if the receipt can proof that the thermostat was backwards we will refund back the money of $135.
Yes we found the **** under Chapman name.
Customer response
05/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached the statement from ****** *****.
Sincerely,
**** ******Customer response
05/19/2022
I have attached the statement from ****** *****.Business response
05/19/2022
thanks for that update, how do we refund the customer the money back?
Customer response
05/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Can the money be refunded back to the card used or will you need my information?
Sincerely,
**** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.