ComplaintsforAtlantic Restoration and Remodeling Group LLC

• Initial Complaint

  04/11/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I emailed the owner of the company and have yet to hear from him. I called Atlantic for help on 9/21/23 for repair of my home after water damage when ***** told me Atlantic was in the ***. I signed a contract with Atlantic on 11/21/23. It's almost 5 months now and my project is still not completed. Outstanding items are: electrical malfunction on 3 circuit breakers, cracked tiles in the kitchen, damage to a brand new acrylic tub, damage to drywall and paint in the linen closet and loose shelf supports, and broken personal items from the pack out/pack back. I was told this was a 6-8 week job. I asked for the owner's involvement in a meeting at my house on 1/15/24 because of the shoddy work being performed. I have asked to speak with him multiple times and finally the message got through to him on 3/5/24 and he responded to me via email that he needs 24 hours to review communication by email only. I emailed him again on 4/5/24 the status of the project and maltreatment of his staff toward me. I have received no response from him. I contacted Dave M., the Construction manager/master electrician, on 4/5/24 regarding the electrical issues and no response from him. I contacted the Operations manager and my Project manager on 4/5/24 and no response from either of them. I contacted them yesterday and today. Today I spoke with my PM and he said Joe Gibertoni, the Operations manager, is preparing an email response to me. I have yet to receive this. They have demanded final payment from me several times yet the job has not been completed to my satisfaction. I have been in constant contact with them via email, text, and sending pictures of the damaged items as I observe them. I have also contacted the town inspector regarding the electrical defects and he said Atlantic has to fix the issue before I pay them and before he issues the approval. I would not recommend this company to anyone. The stress I have endured from interacting with them has been terrible.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  7/24/2022 we opened a water damage claim on our bathroom with our insurance company, *****. The remediation portion of the claim was done to our satisfaction. We elected to use Atlantic Restoration based on the recommendation of *****'s estimator, Dallas D****. 8/1/2022 Chris L*********, Atlantic's estimator, came out to address the remodeling portion of the claim and on 8/12/2022 we received the original scope of work estimate $4,215.97. On 8/18/2022 Tom W*****, Project Manager for Atlantic, came out to speak with us as to the work schedule. That day he advised us to remove all breakables from the shelves/walls. I removed all pictures, decorations, curtains and hardware as well as the vanity mirror. Work was completed September 26th and we were happy with the outcome/workmanship. On that day Mr. W***** requested final payment even though we didn't have the final scope bill. It was at that time we reminded Mr. W***** of the items we completed that were still on the bill. We also advised him the bathroom vanity top was never detached or reattached to the vanity; it came out as one whole unit. We assumed these items totalling $443.24 were going to be removed from the final scope of work bill. I addressed this with Will L******* (accounting) via email stating we signed a completion certificate without seeing the revised work contract bill. He indicated Atlantic gave us a credit for items they were asked not to complete (i.e. no vanity replacement). I also sent a letter to Greg R****, owner of Atlantic, regarding this issue but haven't heard from him. What we are asking is a refund for items Atlantic charged us for but were not done by their company.

  Business response

  11/02/2022

  Ms. ********* is absolutely correct in terms of Atlantic not collecting monies for work we did not perform.
  The original estimate was approved (See attached Exhibit A) and contract signed for $5,172.34  (see attached Exhibit B).
  
  A revised estimate (see attached Exhibit C) was drafted when the *********** determined that they did not want us to do portions of the mitigation portion of the work.  As a result of the new estimate, monies were owed to the ***********.  At this time, they had already paid Atlantic $4,655.11 off the original contracted price leaving her with a final credit to be paid of $62.05.  A check was cut, sent to the *********** and cashed.
  Once the work was completed, we received a Completion of Satisfaction (see attached Exhibit D).
  Our Finance office then received correspondence from the *********** stating they were due additional credits for work that was in the estimated and contracted for but that they choose to perform themselves.  The items they stated they completed were:
  Bathroom mirror – Detach & Reset:  22.86
  Window Drapery – Hardware – Detach & Reset: 42.09
  Detach and Reset Vanity top – cultured marble: 123.92
  TOTAL $188.87
  Although in the *********** complaint she states this number is $443.24.  We are not sure where she is getting this number from.
  
  In review of the *********** request to be credited for work they did themselves, (remove and reset the bathroom mirror and drapes) Atlantic conceded and appropriately returned $64.95 to ***** as homeowners are not to profit from a claim payout.  In review of the *********** request to be credited for work they did not believe we did and should not have been paid for, (remove and reset the vanity and sink) valued at $123.92 Atlantic stood firm on keeping payment for the removal and reattachment of the vanity and sink top which came out as one piece and needed to be removed in order to complete the required plumbing work to fix the problem.   (see Exhibit E for the ********* letter sent to owner Greg R****) (See Exhibit F for the R**** letter sent to the *********** responding to their request).
  At this time, Atlantic has credited all monies to the *********** that they were due.

   

  **NOTE IT APPEARS THAT I CANNOT SEND MORE THEN 4 ATTACHMENTS.  THEREFORE THE EXHIBITS IDENTIFIED AS E and F are BELOW**

   

  EXHIBIT E - Letter from the *********s to Greg R**** 

  Greg R****
  Atlantic Restoration & Remodeling 411John Downey Drive
  *** ******** ** *****
  
  
  Mr. R****:
  
  
  I've enclosed correspondence from your company which I think you should be made aware of. We selected your company based on a recommendation from Dallas Dodge who assured us of your quality of work.
  The quality of work is not in contention here. What is being contented are items we’ve been charged for but were not done by the Atlantlc crew. What ended up being a 3 day job took almost 3 full months to complete. We were advised to remove all breakables from the area. This I personally did, removing drapery and hardware, all pictures and the vanity mirror. These items were then replaced by me personally. Our vanity was removed as one entire unit, granite countertop and base cabinet. Yet we were charged for drapery, vanity mirror and removal and reattachment of vanity top. On the final day of work Tom W***** asked us to write a check for the final balance, this without giving us a revised contract. That day J told Tom I had done the above items and assumed he would  get back to us with a revised contract. Our final check to Atlantic was dated 9/23/2002 and we received our revised contract via email on 10/13/2022. That is the reason we were expecting a revision to our payment.
  We are not talking about a great deal of money  here; it’s just the principle of having to pay for something that was not done. If you contact Wil lL******* in accounting, he will explain which items we feel should be refunded. I hope we can come to an agreement here without resorting to other avenues.
  
  
  Thank you.
  
  
  ***** * ***** ********* ** ****** **** **** ******** ** ***** ******** ****************** *****************  

   

   

  EXHIBIT F - Letter back to the *********** from Greg R****

   

  ******* *** **** ***** * ***** ********* ** ****** **** **** ********* **  ***** ***  ***** ***********
  
  Dear Mr. and Mrs. *********:
  
  I am in receipt of your correspondence regarding your claim.  Although there was no other enclosed correspondence as suggested, I am able to respond to your concerns.
  
  My understanding is there are items in the estimate that you do not believe Atlantic should be paid for because you either did the work yourself or don’t agree with the description of the line item as stated in your approved estimate.  As a matter of reconciliation, in terms of the line items you completed yourself:  1) Detach and reset the bathroom mirror @ $22.86  2) Detach and reset window drapery/hardware @ $42.09 for a total amount of $64.95.  Atlantic has happily forwarded that amount to your insurance carrier, *****. 
  In terms of the line item describing the removal of your vanity and sink top needing to be detached from the wall to perform plumbing work, and then reattached once the work was completed, this matter is not up for negotiation.  The fact of the matter is this line item describes the work that needs to be completed which was approved by your insurance carrier.  Sometimes vanities come in two pieces and sometimes in one but that remains an unknown until it is physically removed.  The way the estimating tool describes the work of the vanity and sink base being removed and reset is with the pieces being separate.  It does not change the price that was charged nor does it change the work that was done in order to properly fix your plumbing. 
  
  For your records, I have attached is a copy of the check that was sent to ***** for $64.95.  Thank you for allowing us to service your home.
  
  
  Sincerely,
  
  Gregory R****
  
  Cc:  Regina J******, ***** Adjuster
  
  

   

   

   

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