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Additional Information

Not BBB accredited

Additional Information for New Britain Flower Shop LLC

View full profile
Location of This Business
141 Broad St, New Britain, CT 06053-4143
BBB File Opened:
10/18/2021
Business Incorporated:
1/21/2019
Type of Entity:
Limited Liability Company (LLC)
Business Management
  • Mr. Nicholas Erlacher, Manager
Contact Information

Principal

  • Mr. Nicholas Erlacher, Manager

Customer Contact

  • Mr. Nicholas Erlacher, Manager
Additional Business Information
Advertising Review
In June 2022, BBB contacted New Britain Flower Shop regarding claims in its advertising. 

On its website the business states, “100% Satisfaction Guaranteed..If you are not completely satisfied with your order, please contact us so that we can make it right" and "Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action."  However; according to its Terms of Service page: "We do not grant refunds at this time, and all products on the Sites are sold on a non-returnable basis." 
According to the BBB Code of Advertising, advertisers should only use “satisfaction guarantee” or similar representations in advertising if the seller refunds the full purchase price of the advertised product at the consumer's request. In addition, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.  Since the business has a no refund policy, BBB suggested that it discontinue stating “100% Satisfaction Guaranteed" and clearly and conspicuously disclose the terms of its refund policy. The business did not respond to BBB.
Serving Area
  • New Britain, CT

Alert

Information involving New Britain Flower Shop's advertising is included in this BBB Business Profile. 

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