Business ProfileforHandy Solutions- JCG

On Aug 8th and Aug 25th, I sent Julio G*****, owner of ******** ******** ********* aka Handysolutions JCG, payments totaling $1,220 to complete work around my house. Repeated calls / texts to Julio to schedule a date to complete such work were ignored. A demand letter was sent to Julio on October 18th, whereby I asked for a full reconciliation & return of all prepaid items as well as fixtures taken from my house to be returned by Oct 21st. It wasn’t until Oct 20th did Julio respond to my demand letter notifying me of his intention to process refunds and an update. On Oct 23rd, Julio sent a letter to me notifying me of an employee theft that resulted his inability to return such items. However, in the correspondence, Julio acknowledged that within one week (Oct 30th) from the date of the letter that I would be a receiving a reconciliation of items and refunds. Accordingly, such refunds would be processed with 15-30 days (Nov 23rd as the latest date based on his timetable). Julio has remained silent until this entire time and not communicated with me as per his timetable. No reconciliation has ever been provided within the one week period that he requested on Oct 23rd nor has any refunds been processed. It wasn’t until the morning of Nov 17th did Julio respond that he acknowledge my email from Nov 14th and that they are still working on refunds, however, with no set timetable. Lastly, Julio had noted in the past and a reason why I hired him was that he was licensed and insured. However, in filing this compliant, I learned that he let his license with the state expire on March 31st (see screenshot from Facebook). Furthermore, he was promoted his business and the status of being a licensed and insured handyman the day after on Facebook as well as in communications with me. In summary, I would like the return of my funds and for the state to investigate the nature of his license and to make sure this doesn’t occur again.