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ComplaintsforYale Medical Group
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was referred to Dr. P**** by another provider from my daughter, **** *****. I called his office and checked to see if they accepted her insurance. I was told yes so I made the appointment. I recently received a bill for the appointment and I am now being told that he does not accept her insurance. I do not feel that I should be charged for the appointment since I was initially told the insurance was accepted. The calls to make appointments are recorded and the call should be reviewed. I would have never made the appointment otherwise. I have called the billing phone number multiple times and can never get through. I finally emailed yesterday and they confirmed the insurance is not accepted. They have not written me back again.Business response
01/06/2023
Good Morning, I have spoken to the patient's Mother, **** *****, and explained that she was given incorrect information by Yale Medicine. Yale Medicine is non participating with patient's insurance and therefore, because the patient was not notified appropriately, we have adjusted the balance on the account to zero. Patient's mother was satisfied with this resolution.
Please feel free to reach out with any additional questions or concerns.
Thank you.
Michelle C*******
Associate Director, Centralized Patient Services
Yale Medicine Administration
************ **************************
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.