Business ProfileforYale-New Haven Hospital, Inc.

Updated review: I showed up to Yale New Haven Hospital's ER with clear signs of congestive heart failure. The APRN who saw me assumed it wasn't heart failure and didn't test for it. As a result, it delayed my heart condition from being discovered, yet I was admitted for observation. A few days later, once it was discovered that I had heart failure, one of the doctors told me that "a mistake has been made" and that my condition was overlooked. The doctor (who informed me of the mistake) told me that if the person who saw me in the ER ordered the proper diagnostic tests for someone with my symptoms, my heart condition would have been discovered immediately, and I would have been prescribed the heart medications I needed right away... rather than a few days later. I gave my medical records to a lawyer, and he had other doctors review them. They confirmed the APRN messed up. I reported it to Yale's Patient Relations, since they are the ones who deal with complaints/issues. They mailed me an "apology" that was more like "sorry that you feel that way," rather than apologizing for messing up. It was BS. Since Yale wasn't going to have the APRN who messed speak with me, I asked Patient Relations to put me on the phone with the APRN's boss. When I spoke with the APRN's boss, she was very rude. I told her that I was upset over what happened and how it was handled, and her response was that she's "not interested." The conversation ended with her speaking over me, saying "I'm putting you back on the phone with Patient Relations," and she then did so before I could finish what I was saying. When Patient Relations then spoke with me, the APRN's boss (who I could hear in the background) told them to hang up the phone. I'm sure most of Yale's medical staff is competent, despite that one of their APRNs messed up. But regarding the APRN's boss, she should look at herself in a mirror. If it were one of her family members in my situation, I doubt she would have acted that unethically.