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          Girard Toyota has 1 locations, listed below.

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            Business ProfileGirard Toyota

            New Car Dealers

            Contact Information

            543 Colman St

            New London, CT 06320-2601

            Visit Website
            (860) 447-3141

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            543 Colman St, New London, CT 06320-2601
            BBB File Opened:
            11/18/2010
            Years in Business:
            67
            Business Started:
            1/1/1957
            Business Incorporated:
            10/7/1960
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Girard Toyota BMW
            • BMW of New London
            • Car Service, Inc.
            • BMW of New London
            • Coastal Collision
            Business Management
            • Mr. John Antonino, President
            Contact Information

            Principal

            • Mr. John Antonino, President
            Additional Contact Information

            Phone Numbers

            Website Addresses

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Girard Toyota *** claims to have "scrubbed" my email address from their email/postal list numerous times, however, they continue to email me, last email received today from an Ana H****, thanking for my visit, in which case, have not visited dealership in several months, as far back as last year, do not have exact date. This dealership says one thing, turns around, does another, actions do not follow their words. The business claims I signed up for emails by providing my email address for a prior service visit, which is a lie, there was no opt-in to receive sales emails via service department, have not had service in several months. Due to past negative experience, I no longer do business with this dealership, do not buy cars from them. My extent to doing business includes only service to a vehicle and or repair. I've attached screen shot of email received today.
            Read More
            Read 6 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ashley E

            07/01/2024

            Used this repair shop for a fix geico estimated would take 3 days. It actually took 45 days. I was refused to get my personal belongings out of my vehicle in this process. The woman who answered the phone each time had no idea about any details about the status of my truck. She couldn’t answer any questions at all actually. I also have the Toyota app on my phone which also sends me notifications when the truck has doors open, unlocked, gas mileage etc. well the truck was left unlocked many days, and gas mileage lower on 4/5 different notifications that were sent to me. So I am just pretty upset I’m paying my loan for them to take 45 days to fix.. I have emailed, called, left messages, many times during this fix to keep myself updated, letting them know I trusted them to keep my doors locked (esp on a Sunday while they are closed) they never once took the time to call, email back. Don’t give them your business. You definitely won’t be their priority.
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

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            BBB Reports On

            BBB reports on known marketplace practices.

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