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Find a Location

Whaling City Auto Group, LLC has 1 locations, listed below.

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    Business ProfileforWhaling City Auto Group, LLC

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Whaling City Motors, Inc. offers the sale and service of new and used automobiles, specializing in Ford, Lincoln and Mazda. 

    Business Details

    Location of This Business
    475 Broad St, New London, CT 06320-2547
    BBB File Opened:
    2/23/1999
    Years in Business:
    67
    Business Started:
    3/4/1957
    Business Incorporated:
    2/27/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Whaling City Ford Lincoln Mazda
    Business Management
    • Mr. Filippo Marchionne, Dealer Principal
    Contact Information

    Principal

    • Mr. Filippo Marchionne, Dealer Principal

    Customer Contact

    • Mr. Filippo Marchionne, Dealer Principal
    Additional Contact Information

    Fax Numbers

    • (860) 443-0597
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/03/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On April 15, 2024 I went to Whaling City **** in *** ****** ** to purchase an **** to haul cows and my tractor to the different properties I work with. I had been working with a salesman, Kris B****, and my 1 need for the truck was that it needed to be able to haul 10k pounds since my tractor weighs 4500lbs and the trailer I need to haul it weighs 3500 pounds bringing me up to 8k lbs without any other attachments. I did a lot of research when shopping for this truck and when we sat down to discuss moving forward with the purchase I pushed back on the truck because I didn't think it was capable of towing what I needed because of the differential gearing. Kris looked up something on line and assured me that it was indeed capable of towing what I needed. We went through with the purchase and I drove down to ** to get my tractor from my parents property. I went to purchase a trailer while in ** and the salesman informed me that my truck was not rated for the trailer I needed to tow my tractor. I did not believe his assessment, even though he looked at the door sticker and punched info into his computer. I then called **** Motor Company to see what they had to say, just to find out that my truck was not able to tow 10k but 6klbs. I immediately began to try and work with the dealership to figure out a path forward since the one thing I needed in the truck was not sold to me and I was actually steered away from what I needed just to make a sale on a truck that was last years model. I haven't made a single payment on my vehicle yet and made an attempt in person (after talking with the ** and owner) to figure out a path forward. I was offered $40K for a truck I paid over $51K on not even a month prior. I asked to speak with the **/Owner (who is the same person) and was refused. I was told that that is all he was willing to do and would not be speaking with me. I was also told that I should have done my research before purchasing even though I did and was assured I was wrong
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Farrah J.

    1 star

    05/17/2022

    Incompetent or unprofessional? Maybe both. In July 21 I was hit by a drunk driver, after speaking with the insurance I opted to use the Mazda dealership and not the recommended auto shops, big mistake. I was given a date to return for the car after repairs, the day before pick up I called to make sure all was completed. The employee said the car isn’t completed and I would need to wait another 10 days or so. After 10 days I showed up for my car and SEVEN warning lights were on, I did not have any lights on prior to drop off. When I pointed this out I was asked to return on Saturday to have it fixed, when I showed up the mechanic was not there. When I was finally able to take the car back I was told I needed to pay over 300 dollars to have the car serviced because this was a servicing issue and not due to the accident. Listen you all I am no idiot! I was hit on at the front left of my car, where the sensors are, no lights were on when I dropped the car off. It was returned to me defective and Whaling Mazda refused to repair what they damaged. DO NOT GO HERE.

    Local BBB

    BBB Serving Connecticut

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