ComplaintsforEB Carports & Metal Structures Inc.
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had E B Carports erect a steel building in early 2023. The roll up garage door was never correct. It opened hard and was not square to the building and floor. The bottom of the door has a 1” gap on one side when closed. I have worked patiently with them for the last 6!months to get this fixed. Many empty promises and the door remains the same.Initial Complaint
03/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a metal garage through this company at the end of September/ beginning of October. The buying process was smooth and it seemed to be well coordinated. I was scheduled for an installation date the first week of November. When the installers arrived he asked me, if the office called me to let me know they didn’t have any 10’x10’ garage doors left. I told him no I was not informed. He shook his head as if it was not the first time that has happened. He told me that they would receive the doors in two weeks and they would come back and install it. The installers were great. They worked all day and into the night to get it done. I was very pleased with the results. I was told I had to make the payment in full for the building even though I didn’t have the garage door installed, so without hesitation I made the payment. Since then it has been just shy of 5 months and I still do not have that 10x10 garage door. I have been given every excuse in the book about why I don’t have it yet. All I want is my garage door installed so I can be done with this for good. I am not very pleased at all and I am ready to peruse legal options. I figured I would try this first.Initial Complaint
01/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/16/22 my metal building was scheduled for delivery and installation for 12/17/22. I was told the garage door was damaged and would be installed 1-2 weeks later. We are now at 1/6/23 (3 weeks) and I cannot get any information of when the garage door will be delivered and installed. All EB carports will say is they are waiting on a delivery. There is no information of when the delivery is or was expected. The garage is of little use without a door.Initial Complaint
11/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On August 13, 2022 EB carports and their install team started the installation of a metal building on my property. Part of the purchase included a walk-in door. The entire cost has been paid for and they have yet to install my door. I have been told they can only install the door when an install team will be in the area. I feel that it is utterly outrageous that the completion of my fully paid for project relies on wether or not someone else in the area has an installation of a building. I was told I was a priority but with the logic I was given you can see how that is the furthest from the truth. I have been very, very patient with them. And I am getting no where. I asked back in September that the door be installed by November, giving them more then a month to coordinate. And they have yet to finish my fully paid for product. I am all out of ideas on how to get this company to fulfill their end of this purchase. I’ve attached a picture that shows the specs of the job and a picture taking today (November 1,2022) that shows no entry door. Back on the install day I was told that day the entry doors were on back order. I then received information from them that the doors were back in stock and that an Install team would be reaching out to me to schedule a day. I was told that 4 different times. And never received a call to a schedule. Thank you, ******* ****Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Transaction March 2022 Cost $10,000 Two Stall Metal Garage---ONE door defective. CB agree under warranty, to replace door 4months gone by, no new door 12 phone calls to EB 12 E mails to EB NO return calls to customer NO service, problem not fixed GUARANTEED BY Nancy S****** and Rebecca L****** door would be replaced. SCHEDULING would set up time to do it. NO ONE CALLED*****NOTHING DONEBusiness response
10/27/2022
We had been waiting on garage door shipment that was on back order for 6 months. We will be going to install this door within the next week and we will contact the customer ahead of time.Customer response
10/27/2022
Complaint: ********
I am rejecting this response because: Spoke with them four times. They said door was in and scheduling was going to call and get someone out hereThey said this last three weeks in a row. NO one called as stated by them three times over three weeksAfter they said door was inAs of today. No phone call with service date
Sincerely,
****** *********Initial Complaint
08/02/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
EB Carports installed a metal garage on May 18, 2022. The total cost of the project was 16,431.63. Part of that cost was $230 for Dutch openings for the garage doors. The contractors failed to do the Dutch openings and just did regular square openings. I called and asked for a refund and I was told they would refund me. I have called at least 4 times over the past month and I either get no answer or they say they are sending the check out. We would just like a refund of the $230 for what was not completed.Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last year I ordered a steel structure from *** ******* ******* products. They sell a steel structure for EB Carports & Metal Structures. Eb carports installed it. The roof leaked. I contacted them right away and sent video and picture proof. That was before the winter. They promised a repair before winter came. That never happened. After several calls to them, they finally arrived last week on Monday to make the repair. I only knew because they left the trash piece of metal roof behind in my yard. I checked my camera recordings. They repaired the wrong side of the roof. I clearly stated in an email the right side. They did the repair work on the left side. And now the left side leaks as well! They said someone would call about 2nd repair attempt. Nobody has called. The roofs sheet metal is not overlapped enough to stop the rain from getting in. I'm afraid they don't make them from factory to be able to do so. I'm afraid they haven't been timely because of several other complaints about roofs. I payed thousands. Please please help!
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.