![](https://m.bbb.org/prod/ProfileImages/9df116a1-9d6c-491b-8cb4-44c820a9d64c.jpeg?tx=w_150)
ComplaintsforNatural Choice Lawn & Tree Care, L.L.C.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Overview. Natural Choice Lawn & Tree Care provided me (****** ******) with a verbal quote to do seeding of my lawn. I had several questions about the seeding that the lawn care specialist (Oscar) could not answer so he had the office call me. Jordan from the office called and answered my questions. I told him I needed to think about it and I would call him back if I was interested. The next day, Natural Choice Lawn & Tree Care showed up and performed the work without permission or approval and damaged my dog fence in the process. They never provided a written estimate or presented me with a contract for the work. They had agreed to pay for the fence and have not as of October 19, 2022. And are now demanding payment for the seeding project, which I never authorizedBusiness response
11/11/2022
Oscar will testify that the seeding was agreed to on 9/19/22.
Jordan will testify he did not tell Mrs it was his/our bad for doing the seeding.
If customer pursues having us pay for the upgrade/repair/maintenance of her (improperly installed) "invisible fence", then we will counter-sue for the price (or value) of the seeding (we do our legal work in the off season).
Perhaps the customer/defendant would be nice enough to tell how much better the lawn is after the seeding (our guys do great work, but don't know if she watered).
Derek
November '22
Initial Complaint
08/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
7/13/22 I was billed for a lawn care service I did not contract for. The amount is $124.62 and the account # is ****. I have never used this company and have since relocated. I attempted to resolve this over the phone and through correspondence. I continue to receive a bill and late charges. I noticed my credit score has decreased several points and I would like this resolved. Thank you.Business response
11/18/2022
Oscar will testify that the seeding was agreed to on 9/19/22.
Jordan will testify he did not tell Mrs it was his/our bad for doing the seeding.
If customer pursues having us pay for the upgrade/repair/maintenance of her (improperly installed) "invisible fence", then we will counter-sue for the price (or value) of the seeding (we do our legal work in the off season).
Perhaps the customer/defendant would be nice enough to tell how much better the lawn is after the seeding (our guys do great work, but don't know if she watered).
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.