ComplaintsforCarolyn Pools, Inc.
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed a contract with Carolyn Pools on January 15,2021 to have a pool put in. They scheduled to dig the hole on April 4, 2022 where we would have to give them 70% down $23,660. They came to the house on April 4, 2022 not prepared with a truck to take out the dirt so they said they would have to come back the following week. They came back the following week and dug the hole piling all the dirt against my back fence which is now ruined my back fence which will need to be repaired. They also took up part of our patio which we agreed upon so that it would not get broken. While moving the patio blocks they broke two large pieces which will also have to be replaced. We did not hear from the company for a month. We left several messages and would never get a call back. My husband and I have had to make several trips to their office to try to get someone to come out and finish the work. They recently sent two men here, one being brand new who said “he didn’t know what he was doing “and for eight hours nothing got completed. There has been no communication as to when anyone is coming back out. We continue to call and leave messages with no return call back. Our pool is an 18 x 30 pool which is not a large pool. The average amount of time a pool should be completed in is 6 to 12 weeks. We are at 4 1/2 months. This is another year we will go without the pool and I am very disappointed and frustrated with this company. I included some pictures to show you the status of the pool now. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.