Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to this office for the first time for a dental exam and tooth cleaning. They told me their office requires digital x-rays every six months. To make a very long story short, the doctor told me that I had six cavities and was in need of a deep cleaning. I left the office with a proposed bill of over $3000. I knew something was wrong as I haven’t had a cavity in 15 years. I saw another dentist. I have no cavities and there was no deep cleaning necessary. This place feels like a scam and people need to beware. Charged $120 for the doctor to be rude and spent three minutes, looking in my mouth lying about what was needed.Business response
06/17/2024
Dear ******** *****,
We are truly sorry to hear about your experience at Diamond Dental. Our priority is to provide the highest standard of care and to ensure that our patients receive accurate and honest diagnoses.
At Diamond Dental, we recommend digital x-rays yearly to maintain a clear and comprehensive understanding of our patients' dental health. Our doctors follow stringent protocols to ensure the best care possible, and any treatment recommendations are based on thorough examinations and professional judgment.
We regret that your visit did not meet your expectations and that you felt our service was inadequate. Please understand that our goal is to offer precise and ethical treatment plans that address our patients' dental needs. If there was any misunderstanding or miscommunication during your visit, we would like the opportunity to address and rectify it.
We take patient feedback very seriously and are committed to continually improving our practice. We apologize for any inconvenience you experienced and wish you the best in your future dental care. Should you have any further questions or concerns, please do not hesitate to reach out to us. ###-###-####
Sincerely,
-Diamond DentalCustomer response
06/17/2024
Complaint: ********
I am rejecting this response because none of my concerns were addressed. There was false and incorrect diagnosis which is terrible as most people would believe it.And they made it clear they require X-rays every six months, not every year like you claim.
Sincerely,
******** *****Business response
06/27/2024
We recognize that you have questions regarding your treatment plan. Please visit our office so we can discuss your treatment in detail and use intraoral camera pictures and scans to provide clarity, Thank you. ###-###-####
Best Regards,
Diamond DentalCustomer response
06/28/2024
Complaint: ********
I am rejecting this response because:you fail to address the issues. I do not trust your organization after my experience. The last thing I would do is come back.
Sincerely,
******** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.