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Diamond Dental, LLC has locations, listed below.

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    ComplaintsforDiamond Dental, LLC

    Dentist
    View Business profile
    View Business profileBBB accredited business

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I went to this office for the first time for a dental exam and tooth cleaning. They told me their office requires digital x-rays every six months. To make a very long story short, the doctor told me that I had six cavities and was in need of a deep cleaning. I left the office with a proposed bill of over $3000. I knew something was wrong as I haven’t had a cavity in 15 years. I saw another dentist. I have no cavities and there was no deep cleaning necessary. This place feels like a scam and people need to beware. Charged $120 for the doctor to be rude and spent three minutes, looking in my mouth lying about what was needed.

      Business response

      06/17/2024


      Dear ******** *****,
      We are truly sorry to hear about your experience at Diamond Dental. Our priority is to provide the highest standard of care and to ensure that our patients receive accurate and honest diagnoses.
      At Diamond Dental, we recommend digital x-rays yearly to maintain a clear and comprehensive understanding of our patients' dental health. Our doctors follow stringent protocols to ensure the best care possible, and any treatment recommendations are based on thorough examinations and professional judgment.
      We regret that your visit did not meet your expectations and that you felt our service was inadequate. Please understand that our goal is to offer precise and ethical treatment plans that address our patients' dental needs. If there was any misunderstanding or miscommunication during your visit, we would like the opportunity to address and rectify it.
      We take patient feedback very seriously and are committed to continually improving our practice. We apologize for any inconvenience you experienced and wish you the best in your future dental care. Should you have any further questions or concerns, please do not hesitate to reach out to us. ###-###-####
      Sincerely,
      -Diamond Dental

      Customer response

      06/17/2024


      Complaint: ********

      I am rejecting this response because none of my concerns were addressed. There was false and incorrect diagnosis which is terrible as most people would believe it.

      And they made it clear they require X-rays every six months, not every year like you claim. 


      Sincerely,

      ******** *****

      Business response

      06/27/2024

      We recognize that you have questions regarding your treatment plan. Please visit our office so we can discuss your treatment in detail and use intraoral camera pictures and scans to provide clarity, Thank you. ###-###-####
      Best Regards,
      Diamond Dental 

      Customer response

      06/28/2024


      Complaint: ********

      I am rejecting this response because:you fail to address the issues. I do not trust your organization after my experience. The last thing I would do is come back.

      Sincerely,

      ******** *****

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