ComplaintsforNewtown Pools, LLC
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
In July, 2020 I sent a email to this company stating I was moving. Therefore, I would like a credit for the prepaid services I had paid. ( to clean pool) Pat M******** from Newtown Pools responded by email that he would credit my account. I never received this credit nor have any of my emails been answered. The credit should be in the amount of $1,350.00. Any assistance you can provide will be greatly appreciated. ***** *****Business response
12/08/2021
Hi,
I apologize for the long delay in getting this money refunded and responding to the complaint. I lost my office manager of 17 years last June, at the height of my season, and this just never got done.
I will submit the refund on her credit card today provided I still have the credit card on file. If I don't, I need to know if I could send a check and if so what her knew address is.
Thanks,
Pat M********
Owner
Newtown Pools LLC
Customer response
12/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Customer response
12/21/2021
I filed a complaint against Newtown Pools. The owner responded by saying a check would be forth coming.
I have not received it. He agreed to send the check on 12-8-2021. I verified my current address at that time.Customer response
01/03/2022
The check was received.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.