Business ProfileforNow Security Systems, Inc.

I was sent a bill by NOW SECURITY SYSTEMS 10/1/2022, which I promptly paid out of my company checking account which was called just simplicity. Now is my alarm system for my home in *** **** ****. I live on a very low floor and I am vulnerable to possible break-in.. Shortly after I paid for the new year, which was November 2022 – November, 2023. My alarm system broke down. I called the company. They said they were going to install a new system. I waited and waited and waited. They never came to install the new system. I called them finally because I thought they had ordered it – and they told me they hadn’t even ordered it. I said well, then just give me back my money which was $446.54 and we will call it a day. They told me I had to send a certified letter. So I sent them a certified letter of which I still have the receipt. They acknowledged getting the letter. They continue not to give me back the money. Saying they had to speak to the owner-who was busy Finally, I just said, why don’t you just come and put the alarm in and we will continue working together. (I didn’t really wanna do that but I thought I should just get my $450 worth with a new alarm, but a different company monitoring it ) They said they had to think about that! I was taken aback! I said, “what’s there to think about? She said “you’re too far away, we don’t wanna do this. I wanted to know why she didn’t tell me sooner and send back my money? Then she said, “why don’t you use ADT. I said “OK send me back my check so I can have the money for my next alarm system-you’re leaving me without an alarm system in the middle of *** **** ****. She never sent the check. I am tired of calling. I’ve called every month since Nov. (9mths) I paid $446.54 for monitoring- w/o an alarm system there’s nothing to monitor They have given me the runaround. I’m tired of waiting & calling; I need to put in an alarm system & they’re sitting on my money. I would like my money back – that is my desired resolution.