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Complaint Details
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Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2005 ***** ****** in Feb. 2021. 3 weeks later the transmission blew, slipping and wouldn't properly shift gears. Also, the E-brake didn't work, and the whole windshield wiper spray system didn't work. I returned vehicle, and it took them 3 months to fix ebrake and he said put a used transmission in. He never fixed the wiper spray system which is very hazardous. 5 months later, the transmission starting doing the same thing. Which makes me wonder if he put a new used transmission in at all?Business response
05/05/2022
Hello mr *********** states he purchased his 2005 ***** ****** vin # ***************** in feburary 2021. He actually puchased it on 3/9/21. Vehicle did have a transmission failure about 3 or 4 weeks later. We were not able to find a used transmission for about 5 weeks. We did eventually found one we replaced it all was ok. The used transmission had a 30 day warranty. Mr *********** called us at vuolo auto sales on march 29 stating transmission was having issues I advised him to have it towed in so not to further damage it if there was a transmission issue he drove the vehicle in after hours dropping it off we checked the vehicle about a week later as we were very busy found the radiator had a massive whole in it. I advised mr *********** that we wouldn’t need to replace the radiator first abs change transmission fluid and filter because transmission was most likely over heated. We did do and unfortunately transmission is no good.
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Contact Information
83 Middletown Ave
North Haven, CT 06473-3926
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.