Business ProfileforDooney & Bourke, Inc.

I purchased a purse on line from Dooney & Bourke (D&B; **********************) in Dec, 2023, but didn’t unwrap it until Feb., 2024. When unwrapped, I noticed the zipper was not placed as shown on website. I contacted D&B customer service for exchange or refund. Neither was an option as it was past 30 day return/exchange window. They offered to “repair” the purse after I sent pictures verifying misplaced zipper. The “repaired” purse arrived about a month later, but repair is unacceptable. The zipper was moved, but still not as shown on website (will not accommodate my wallet). I was told they “couldn’t move it any further”. There is visible hole & messy stitching @ the end of “repair” & inside lining now creased & bent. I have contacted D&B repair & customer service depts. multiple times to try to resolve this issue w/ no luck. A customer service representative, Stephanie, suggested I send a message addressed to “the office of the president” through their website restating my case. I did so over two weeks ago, but have not received any reply. I pointed out their “iron clad guarantee” w/in the first year of ownership, but have yet to receive ANY sort of offer or progress to resolve the issue. I fully acknowledge I was past the “30 day” exchange/return window when I started communications with D&B, but THEY offered “repair” to move the zipper… which, again, was returned without adjusting to what is shown on their website, as well as unacceptable workmanship; plus damaging the “lay” of the inside lining. The purse is still unused. I am contacting Better Business Bureau in hopes you can help. I can provide additional pics &/or communications I have had with D&B thus far if needed. Thank you for any suggestions & help you can give me. I appreciate your time & knowledge in such matters. Please feel free to reach out to me if you want more information. ******* * ******* *** * ******* *** ******** ** ***** ********************* ###-###-####