Customer ReviewsforDooney & Bourke, Inc.

I wish I could give 0 stars. This is one of the worst companies I've ever purchased anything from. They said it was in stock and the next time it's out of stock. How can something be in stock one day when I purchase the item and then out of stock the next. Tells me it's on back order in an email on that Saturday, call on Monday and they said it's being shipped out. Now I check my account and I'm seeing two pending charges. When I called they say because it was pending one day and shipped the next, but will update when I receive them item. I will never order from them again. I will go in the department store and pay full price for another brand name bag. They are full of sugar honey ice tea.

Customer service is the worst I have ever encountered. They refused to cancel an order 5 minutes after it was placed, and said they could not apply the discount I was given. They said I could reorder and then return the first one. They then charged me 10 dollars for return. They are not honest people. I will never order anything from them again nor should other people.

Discount codes Dooney gives you don't work and they don't honor them when you call with complaint. Looking at other reviews I'm not the only one making this complaint. $30.00 should have been my discount!

Worst customer service experience. Received a used bag, and was not given the option to have the item replaced. Instead i was asked very rudely to return the item which will be inspected when returned to determine who is paying the shipping fee. Never before have I encountered such rudeness. Be aware! Don’t buy from this brand!

Their customer service is horrible and rude at best. Ordered a handbag, stated 3 to 4 days shipping and took over 6 days to arrive. They stated they had 24 to 72 hours, not stated in writing by the way, to even ship..then the process stated. Overall, rude customer service and not will to help. This after spending 1000s of dollars over the years

I have liked the look of Dooney and Bourke for a long time, so when I got some birthday money I purchased a purse. Because they're well known I assumed they were well respected - I never thought to look up reviews. I learned the hard way that they have terrible customer service. I found a purse at a much better price, so I attempted to cancel my Dooney order less than 24 hours after placing it. I had not yet received any tracking information. The online system wouldn't let me, so I contacted them through email. They informed me it was "too late" and I'd have to wait to receive and then return the item. Their shipping took a long time, but when I finally got it I immediately looked into returning it. The online system said I'd only get $83 dollars back - $33 short of what I paid! I called them to ask what was going on. Their call center is in ***** and the associate was difficult to understand and rude. I finally understood that he was saying the online system wasn't reflecting the amount I'd receive, and ALSO that I was going to be charged $25 total for the shipping! It is ridiculous to refuse to cancel my order before it's shipped, make me return it, only to charge me $25 shipping for the whole ordeal. I cannot recommend this company because of their abysmal customer service.

Worst customer service. I read a review below about poor customer service on a repair ticket and I had the exact same issue. I sent in photos that showed the top zipper on my purse was clearly broken. They sent a message back and literally this was the message "We are unable to provide repair services." No explanation. No further detail, nothing! I went back and forth with them and got the exact same response. Why even offer repair services if you're not going to repair anything? I would have even been willing to pay for the repair but I prefer to have the D&B as the maker of the purse repair the purse.

Just in the last 6 months I have received used merchandise and have had terrible customer service and just spent 20 dollars to return a totally disgusting bag the was deformed, no registration, incorrect size bag. Dirty and the inside was ruined, scotch taped all over the outside, Also ordered a new bag for Christmas and received someone else’s purchase! Never got what I ordered but told I would. Florentine bag that was used was returned. Very unhappy. Incorrect description of the bag I wanted to order had to call to make sure I would get the correct item. Total breakdown of service to the customer!

Would give minus 10. Purchased Botanitcal Small Leisure Shopper bag last year, within the year warranty now. Bag arrived, beautiful outside horrible smell. Called customer service, they told me air bag out, was stuffing, do in front of air conditioner vent. Did exactly as I was told, after several weeks still smelled. Called back, told won't take it back, see if smell goes away. Well it didn't. Call again 4/4/24 after got another botanical told manager, Stephanie, situation, said they should of taken it back then, they told me I had to air it out, she informed me my problem out of time, nothing I can be done, I'm stuck with smelly bag even though they gave me all the instructions. Won't take new one bag unless I pay for shipping! What a joke! I have more than 10 bags and this is how they treat customers. Bag has never been used! Could make you vomit if it's closed and I suffer from severe Migraines daily and smells will increase them! She could not of cared less! Some customer service! If when I called originally I could of returned it, but they would not do that. Why is this my fault. Seems they need train their customer service people how take returns, not make customer fix their mistakes!

While the bags are good quality, the lack of respect for merchandise and customers is appalling. The training for managers is quickly done. The lack of employee motivation, moral, and promotions is non-existent. Management will go against its own policy and allow defective merchandise to return to store. Customers are either ignored or all right not informed on the product they are purchasing. Training in handling luxury goods is also non-existent. Product will be damaged. Biased ideals are prevalent in some stores. Acts against employees based on race or ethnic background has been seen, as well sexism against male employees. Overall, many stores have a low customer base and have a high turn over rate when it comes to employees.