Business ProfileforIpsos-Insight, LLC

On June 5, I completed a shop for Ipsos Insight LLC as agreed upon meeting all requirements of their contract. For the next two days, I went back-and-forth with them trying to get resolution on why they refused to reimburse me. I was supposed to receive up to $12 reimbursement in addition to a $9 payment for doing the shop. I spent a combined two hours doing this shop between driving to/from the location, the time spent at the location, and filling out the surveys for the shop. They stopped responding to my logical responses asking for clarification so I'm now turning to you in hopes for resolution. Their client charged me $0.50 for a cup of water on a mid-90s hot and humid day in ******* when I had to park and turn off my car and go inside to evaluate the restroom and stay for an additional 10 minutes following receiving my food. Nowhere in the contract did it mention that you couldn't ask for a cup of tap water and I've explained this to them before they stopped responding. I've even offered to only receive reimbursement of the $12 less the $0.50 for the water cup that wasn't listed on the menu or announced that it came at an additional fee, in addition to the $9 payment for completing the shop but they refused. I've been shopping for 10+ years now and have never had any incident remotely close to this. This is the first time I've had to file a report to BBB for shopping in those 10+ years. I'm asking for the $21 that I'm owed and would even be content with $21 less the $0.50 for tap water, if that's the holdup. Instead, they wasted my money and time and used me in breach of contract to complete their quality control for their client without compensating the individual who actually did the work. I swear there is only one individual working for this company as I tried multiple outlets to get ahold of them for resolution and it all went back to the same individual and email address.