![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRenewIt Window and Glass Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After 10 months, I still have a glass that almost works as a freezer! The window glass was replaced in January 2023 after the previous one cracked. However, the replacement glass started to have severe condensation right away. Vince sent Jesse back twice or 3 times to check what was wrong and insisted nothing was wrong with the new glass. Jesse reinstalled the glass and tried other things. But no improvement at all. Vince was guessing whether the condensation was caused by the vent in the ceiling, or the desk in front of the window, or something else. None of the explanations made sense to me, except a defective replacement glass. Then Vince refused to send Jesse out again in March. Fast forward to the end of October, the glass started to have condensation again when it was in the mid 30 degrees outside. Jesse came out again but still insisted nothing could be wrong with the glass. Finally, we agreed to switch the new glass to another window to test it out. The new glass had condensation again in the other window that same night. Obviously, the glass Vince ordered was defective at the very beginning. Vince agreed to order another glass but asked me to PAY AGAIN, for the labor, saying the glass has a 10yr warranty but there is no warranty on the labor. This is obviously wrong, as he gave me a bad glass to start with, and this has cost me a lot of time and frustration. What is worse is that he suggested going to court if I am not happy. I will just do that, if BBB cannot help get this corrected. I was just asking to get the job completed properly. I am now asking for the completion of the job and a refund, because of the way the owner has handled this. Not only did he refuse to resolve the issue in March, he has also been always slow to my requests for the correction. He is now asking me to pay him again to correct his mistake and suggests going to court!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.