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Business Profile

Roofing Contractors

Christopher Home Improvement Corp
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our whole house resided and windows installed in August 23'. The communication has not be great, very vague and limited. I've reached out a few times regarding things and it's multiple calls and emails to return. Recent issue: -moulding has come off the siding that was just installed 4 months ago. (See attachments) -was offered 10yr warrant on labor and parts -reached out owner, Christopher, on 1/8/24 informing them -informed "guys would be out." -1/23/24 still nothing. After a few texts, he thought it had been taken care of and said it would be done next week. -Friday 2/2/24, still nobody has come. Reached out AGAIN, informing him another week had went by. Can we schedule for Monday morning. He said "yes." -Monday 5pm 2/5/24 and still no repair. This business was very attentive and polite and worked hard up until the payment was provided. Since, it's been a nightmare getting them to respond and take care of what they need to. I'm seeking help with getting them out to fix it, and fix it properly.

    Business Response

    Date: 01/15/2025

    Thank you for bringing your concerns to my attention. I sincerely apologize for the difficulties you've experienced since the installation of your siding and windows in August 2023. Your feedback is invaluable, and I want to assure you that we take this matter seriously.

     

    I understand how frustrating it must be to have ongoing issues, especially after your initial positive experience with our team. Please know that we are committed to resolving the moulding issue promptly. I will personally ensure that our team addresses this as soon as possible.

     

    To facilitate this, I would like to schedule a visit to your home. Could you please let me know your availability in the coming days? I want to make sure we get this resolved for you without further delay.

     

    Again, I apologize for any inconvenience this has caused. Thank you for your patience, and I am committed to ensuring your satisfaction moving forward.

     

    Best regards,

Christopher Home Improvement Corp is BBB Accredited.

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