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ComplaintsforArmor Shield Exteriors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had the roof on our 754-sqft house completely replaced by Armor Shield on February 8th, 2023. We paid $9,993.60 for this repair (see the attached receipt). The flashing/roof around our chimney is leaking and has been leaking since December 18th, 2023 (see attached photos). We are under warranty for repairs. Since December 18th, I have submitted a message through the website and also called the Armor Shield office four times. Also, when we had our gutters cleaned in November 2023, after having our roof installed on February 2023, we were notified that the roofers had left our gutters full of roofing debris, contributing to drainage issues on our property. No one will call me back to schedule a repair for our leaking roof/flashing, therefore I am filing this complaint on Friday, January 5th, 2024. I would like someone to come out to repair our roof as soon as possible. The leak around the chimney leaks down through the attic and into our ceiling.Customer response
01/23/2024
Hello - it says that this complaint was closed on the Armor Shield Exteriors BBB profile, but I never received any notification about the company responding and they haven't done anything about the issue, so I don't know how this complaint can be listed as "Closed?" Thank you for what you can tell me. - *********
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.