Business ProfileforMyHoopty.com, LLC

This place does not even deserve 1 star. My son was in a single car accident on 2/13/24 during a major snow storm. He suffered no injuries (Thank God) and called AAA. When the State Police arrived, the officer said that he dispatched out "his plow guy". Despite my son telling the officer that AAA was 10 mins away, his "plow guy" showed up. Without asking my son where he wanted the car to be towed to, he was informed by the tow driver that it "had to go to his yard" and be looked at. He then dropped my son off at a nearby Cumberland Farms and told him to "figure out a way home and have a hot cup of coffee". My son asked how much (estimate) this would cost, and the drivers response was "I dont know". I then had to travel 25 miles in the snow storm to get my son left stranded at a Cumberland Farms. I also called MyHoopty to let them know that I did not want the car to "be looked at", that we would make arrangements to have the car picked up. The very rude man John told me he would not release the car unless it was looked at and proceeded to say "look lady, we are in the middle of a snow storm right now, I can't deal with you" I wished him a great day- and hung up. Fast forward to 2/14/24- called to inquire about the car. My son was told it would cost him 800.00 to release the car. The kicker CASH ONLY. Despite their website stating that they accept all credit cards. When questioned about the discrepancy, the very rude John said "listen lady that's just our policy. Arrives to pick up car- refused at the door because they were "about to leave for lunch" My son had to wait over an hour for them to finish their own lunch to get his car back (that was completely drivable by the way) So, here how this is legal. Apparently, there is not a state law with a "cap" to charge for labor. WIth that, Myhoopty scams customers to pay an outrageous amount of money- CASH ONLY. My son pays for AAA and showed up 10 mins after myHoopty did but was refused by the officer and tow driver.

Amy, Thank you for sharing your feedback. At our company, we prioritize the safety and security of our customers' vehicles. Verifying ownership or authorization is a standard procedure to safeguard against unauthorized access. Additionally, our charges adhere strictly to the regulations set forth by the commissioner of motor vehicles. We regret any inconvenience and welcome the opportunity to address any concerns directly. Please feel free to contact us for further assistance We are sorry to learn about your perceived experience and appreciate you sharing your feedback. Our priority is always the safety and satisfaction of our customers, and we regret any inconvenience caused. After reviewing the details of your son's accident, we understand the difficulties involved. Our team's foremost concern was ensuring your son's safety and handling his vehicle appropriately while getting it out of a difficult area. Regarding the payment process, we apologize for any confusion. Our policy is to assess storage fees based on our system's calculations, and we strive to communicate this clearly. We regret any inconvenience caused by our inability to accept your credit card. Please understand it is our right to decline any Credit Card Payment. While we respectfully disagree with some of the assertions made in your review, we value your feedback and will use it to improve our services. If there is anything else we can do to address your concerns, please contact us directly.