Business ProfileforParking Access, LLC

We booked airport parking at a **** ******* ***** near ***** Airport from March 24-March 31. I paid $93.72 for parking that was never provided. Upon completing the online purchase for the parking, I was told we would get a confirmation email. I waiting for the confirmation email which never arrived, so I took a screenshot of the confirmation screen that contained a confirmation number (*********) and QR confirmation code. I tried to upload the screenshot to this email, but the "upload" button didn't work. When departing for the airport, I still has not received a confirmation number so I called the customer service number that rang and then I got a voicemail that said calls were heavy and to either stay on the line or log onto the website for online chat. I checked the website from my phone and there was no online chat feature, so I called back and waiting. The phone rang for several minutes and nothing picked up after the initial message to stay on the line. We navigated to the **** ******* and presented them with the QR code and confirmation number. The employee there said they had never heard of this parking company and did not let anyone park there who were not guests of the hotel. They told me there were 3 other **** ******* Hotels near the airport and that perhaps it was one of those. We went to every **** ******* near ***** and none of them said they did business with Parking Access. After fearing we would be late for our flight, we decided to park at the ***** economy parking lot and paid $120 for that. I emailed Parking Access and requested a refund. They are refusing to give a refund saying that the QR code I presented to each **** ******* would not have worked. That they are a 3rd party and had I presented the confirmation email (which I never recieved) to the hotel, they would have recognized it. I don't know what kind of company this is, but it appears they are fraudulent. I would like a full refund and hope no one else experiences this.