4 Customer Reviews
Review from Kevin H
1 star02/26/2024
Absolutely horrible products and service! I bought a Klarus A2 Pro flashlight from this company and it had a major malfunction in less than a week, I've contacted them several times about the issue and they just ignore me and will NOT honor the warranty. I advise everyone take their business elswere because even the batteries i bought from them didn't have the shelf life they were supposed to and several leaked in the box!Review from Doug R
1 star02/15/2022
I ordered a battery that was supposedly in stock from Battery Junction almost two months ago. Still haven't received the battery and my account says the order is in process. I tried to cancel the order a couple of weeks ago. No change in the order status and ZERO communications from Battery Junction (other that the spam I get in my inbox).Review from Douglas B
5 stars01/17/2022
*** must Have lost my order but Michelle in customer service at Battery Junction found it and got it shipped to me and has contacted me over five times making sure everything was great and that I was happy. She let me know when the order was on its way when it got transferred to the **** and when it was delivered to my house. I’m very happy with battery Junction especially Michelle
Battery Junction.com Response
01/18/2022
A sincere, "thank you." It is very rare to hear from the satisfied customers and we can't even begin to tell you how much we appreciate that you took the time to share these kind words. Thank you, Customer Service at Batteryjunction.comReview from Judi B
1 star09/25/2021
I will never order from them again. I ordered a battery that was on back order for several months. At least one month before they shipped it I emailed them to cancel the back order but never heard from them. I emailed them once more but still heard nothing until I got an email that they were getting ready to ship it. I emailed them again to cancel it, but they shipped it anyway. I contacted them to return the battery and not only did I have to pay shipping, they keep a 15% re-stocking fee.Battery Junction.com Response
09/29/2021
Hi ***i, We are so sorry to hear that you attempted to cancel the order and it still shipped. Unfortunately, we weren't able to locate an email from you requesting the order be canceled; maybe the email was sent to an incorrect address. If you have a copy of the email and address it was sent to, please forward it to the managers (Kim) attention at *********************************** Either way, we will not charge you a restocking fee for the return if its in its original condition. We sincerely apologize for any inconvenience we may have caused for you and appreciate your patience and understanding. Kindest Regards, Battery Junction Customer Service
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.