Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a 2023 ***** **** ******* from this dealership in *** ******** ***********. Drove the car to ******* for the winter at about 4000 miles and the audio completely died on the vehicle. Had a dealer diagnose in *******, they stated the amplifier was bad and they could reboot it but it needed to be replaced. Since they were on national backorder it would take awhile (this is a know issue with these vehicles). Now back in ***********, we made an appointment to get it fixed. The service manager ordered the part. I went in today to have it replaced and a different service manager Alana C***** informed me that since it is working at the moment she could not replace it. I asked her why the other manager told me it was to be fixed and he ordered the part, her response was and i quote " That is why he no longer works here"! So they fired the guy because he was fixing peoples cars? In addition to the Amp the AWD warning light has been coming on, I even had a picture of it on on my way to the dealership. Here response was no codes found, the next time it comes on drive to dealership and leave running. Seriously? So basically I spent 2 hours there and got nothing resolved. As we were discussing this, I was in the waiting room seated never got up from my chair and she was standing. We were having a normal conversation, of course i was not happy, I nerver raised my voice, cursed or even got up from the chair. The General manager Michael K********** comes over to me and tells me its time to leave (I had not even been given my keys back yet). He informed me that he was not going to let me continue to abuse his employees? I was still sitting in the chair talking with Alana (how is that abusing her)? In the meantine Alana went back to the service dept to retrive my keys and paperwork, which handed me with no hassle or hesitation. I got up took them and headed for the door. On my way out I did caution a prospective customer and her mother with "Enjoy the car but good luck getting it fixed here when something goes wrong with it"! The GM then came running outy the door and physically threatened me as I was looking for my car! I even asked him if he was threating me physically to which he responded yes, and he was going to take care of me but good! I did not wish to get into any altercation let alone physical so I found the car got in and left. I guess he was abit ****** that maybe I cost them a sale "I pray with all I got those ladies got up and left, for thier sake as well as mine!" And the GM informed me that I was to never comeback there??? Bought a 43K vehicle there and you tell you cant fix it and will not service it in the future.Business response
10/03/2023
Mr. ***** was belligerent, argumentative, and abusive to our associates. He is considered banned from our facilities. We do not tolerate abuse from customers under any circumstance as part of the culture of our company. We respect our associates who tret customers with the upmost respect and expect at least civility in returnInitial Complaint
09/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased 2023 Hyundai new car, paid in full with bank check when arrived and gave already prepared bank check, cost of car was less then check dealer owes me $159.43 (see attached document with signatures) after repeated attempts they have not cut a check for the overage paidBusiness response
11/03/2022
This issue was resolved before we received the letter in the mail from the BBB. The customer was looking for a refund for an overage of $159.43 and the money was returned to her before we saw the complaint. We consider this matter settled. If you need anything else please let me know.
Thanks
Alex
Customer response
11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Of course only resolved after repeated attempts and final call with message that i phoned BBB. Thank you so very much fir your existence and help to consumers. Very much appreciated.
Sincerely,
******* ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.