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ComplaintsforOld Saybrook Racquet Club, Inc.
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
To start off, i would like to say that I am going to lose ~ $160 for no good reason. I had a membership at OSRC. I paid ~ $300 in June to continue my membership. Recently (due to their inability to manage the memberships), they are requiring all members re-up their membership. If you had unused money that you paid upfront it would be applied to a new membership. If you choose to not re-up your membership, YOU LOSE the money. So in my case I told the club, based on my circumstance, I do not want to add more money for court time, I just want to use the money they I already gave them. (I lost a house in ******* ***** from Ian and I leave for Florida soon), I asked what a basic membership costs and was told $505. As i explained before, i was not interested in buying more court time as i still have $160 of court time,So basically I am going to lose the $` $160. iIt is not fair, i should get my money refunded.Customer response
11/18/2022
***** ***** ***** ****************** ***** ******* ******** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
The employer contacted me directly and we resolved the issue.
Thank you. ***** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.