Business ProfileforSERVPRO of Old Saybrook

On Saturday, January 13 I awoke to find a large puddle of water on my family room carpet. There is a sunken patio next to the sliding glass door and it apparently didn’t drain fast enough and water came in through the door. There are 4 rooms downstairs and it was only by the door of one of those rooms. I called Serv-Pro and she asked me to send pics which I did. She talked about moving furniture, lifting the carpet, etc. and gave me an estimate of $2500. Because it was rain water, it was not covered by insurance. She downloaded a print of my home and asked me which section it was. I told her the finished family room which had the whole area listed at 600 sq. yds. I explained to her that it was not the whole area. The whole area is 4 rooms. The puddle was only by the door of one room. Before she sent someone to do the work the estimate was up to $3500. I asked if that would change once they got there and saw it. She said she was pretty good at guessing a price. I did give them the OK to come and signed a contract. What she didn’t say was that she farmed it out to another company, Luciano Enterprises of Old Saybrook. She told me that they were going to do a “quick” job in Guilford and would be there right after that. This was at 7AM. I waited and waited. They finally arrived at 2:30PM. They did not speak English and could not understand when I asked them to keep the door shut so that my cat wouldn’t get out. I was no sooner upstairs than I felt the cold air where they had opened the door again. They used the toilet that was broken without asking and sent water spilling down into the basement which I didn’t discover til later. So the “quick” job in Guilford took at least 5 hours or more. They took pictures and started to vacuum the water. They moved 2 chairs and a TV.. They did not move the couch, the sewing table,, the shelves, etc. They did NOT pick up the rugs Before 4PM they were going out the door. That’s less than 1 1/2 hours of work. They did not vacuum the whole rug and there are watermarks where they stopped vacuuming. They left 3 fans going and said they’d be back on Tuesday to pick them up. I called on Tuesday (Monday was a holiday) to find out what the final cost was. I was told that they had already given me the final cost and they NEVER told me it was only an estimate. I argued that that was a LOT of money for 1 1/2 hours of work. They had already charged my credit card (which they wouldn’t even come unless I gave it to them). I got a return call later from a second company that I had called and they would have charged $800 for the first hour and $400 for every half hour after that so that company would have charged $1200 for the same job. I feel that was a large amount of money for the time they spent! I felt they charged me as if I was an insurance company when I clearly told them I had to pay out of pocket. SERVPRO **** ***** ***** ******, Old Saybrook, Ct.