ComplaintsforDark Side Performance, LLC
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/7/21 I drove my car into a large puddle due to a severe rain storm. My engine was damaged and I entered into an agreement with Brian J******* the owner of Dark Side Performance to do the repairs on my vehicle. I had the car towed to his shop and gave him a payment of $6210.00 up front as he requested. He does not answer his phone, sometimes he returns texts or ******** messages. On 10/14 I was home with COVID and my parents went to talk to Brian with the police. He promised to have the car ready on 10/18 . He called on 10/15 to say that the car was ready and we agreed to pick up the car on 10/18 and pay the balance. On 10/15 he texted me to say that he had COVID (which he claimed is the fault of my parents and the police not wearing masks even though my parents do not have COVID and are fully vaccinated) and he was hospitalized and not going to return to the shop for at least 2 weeks. I have no idea when I will get my car back at this point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.