ComplaintsforCentral Hyundai Plainfield

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My engine had seized and found out my car had an engine recall on Nov 18th 2023 I sent my car to central Hyundai in Plainfield **. after a couple weeks we finally got someone to give us a status update and they said yes your car is all set to pick up it just needs a new battery and some gas. Friday december 15th we went to the dealership with a new battery and a couple gallons of gas after adding these the car would not start. We looked at the paperwork they gave us and it claims they rain it to temp and went 4 miles and that the engine installation was complete went inside to ask why it was not starting for me and at first they said we don’t know we never started it and when I showed the paperwork the lady at the service center changed her tune and said well ya they did but just around here. So I said ok so you had it started and running and now it’s not. They offered to figure it out for me and they would get back to me. So the following day my wife had called to see if they had a chance to look at the car yet and the service tech on the phone said no that it’s been busy but they will over the next couple of days he also informed my wife that they did In fact test drove it previously. In Wednesday the 20th we had called back again to get some kind of an update. First they spoke to my wife very rudely the service manager said it never ran that it was just a prefilled out paper to complete the recall and they would diagnose it but the. We would have to pay for any repairs. I told the guy we don’t understand how we keep getting so many different stories and we are very confused. The person hung up on me. So I called back again and the guy was very rude and yelling at me when I questioned how they could Install a new engine and not make sure it ran and was installed properly and safely at which point he got very angry and told me to come get my car towed out of there. After said phone call I called corporate Hyundai and filed a complaint with them.

  Business response

  01/23/2024

  I have had the opportunity to review Mr. ********* claims and I believe Mr. ******* misrepresented the facts.
  Mr. ********* vehicle was towed his 2011 Hyundai ****** with 155,931 miles in a non operational state on 11/18/2023. We generated repair order ******. The vehicle had been towed in with catastrophic engine failure. The engine had failed internally and was found to be fully seized.  As a courtesy to Mr. *******, we submitted his claim be considered for a zero cost repair to the manufacturer under a campaign available. We were able to successfully get the claim approved on 11/28/23. Before we started the repair on the engine we advised. Mr. ******* of many safety items on his vehicle that needed immediate attention Including non operational front and rear brakes, a failed battery and rodent debris. Upon visual inspection of rust and moisture we feel the vehicle had been sitting idle and inoperable for some time. He declined any and all work.  This information was provided to the customer via SMS message and was viewed on 12/6 and 12/7
  The engine was removed and replaced and the repair was completed 12/7/2023  We also advised Mr. ******* that we were unable to drive the vehicle due to the lack of brakes and the vehicle needing fuel and a battery. 
  As a courtesy to Mr. *******, we offered to diagnose his non related issue to the seized engine at no cost. This was not done in any way as statement of culpability but rather in an effort to move forward and come to a solution. At this point, we generated repair order ****** (attached). Our technician immediately found evidence of poor fuel quality and performed a quality test (pics attached). The technician found excessive water contamination present. During the inspection the technician found the fuel contamination and the cover to the tank had already been removed and in the trunk of the car. The screws for the cover had also been removed and they were found next to a screwdriver (pics attached).
  Central Hyundai is not responsible for the pre existing conditions found in Mr. ********* vehicle. Mr. ******* was well aware of these issues before bringing the car to us, We acted in good faith and extended all courtesies possible. .

  Customer response

  01/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  as Shown in my initial complaint I have documentation stating that the car was ran and driven after the recalled motor was replaced for the stated problem that the recall covered within its manufacturer description. Because not only did the description of the testing cover what was performed to test the motor for completion and delivery of a replacement, but also as shown in my documentation the in and out mileage that was changed and then later changed again on documentation that was then provided approximately a month later. This tells me that it was not a mere clerical error and was indeed either falsified documentation or further damage of my vehicle once testing was performed by the repair shop that they then changed documentation in their system to cover themselves on the damage. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  While getting an oil change at ********** ***** **** I was told My 2009 ******* ***** ******* did not have any brake lights. I suspected the brake pedal switch was the issue. After I got home, I moved around the brake pedal switch wiring and lights came on. I called Central Auto Group to make appointment thinking they were still a **** dealer because of signage on road in front of dealership. I stated what I thought was the problem and dropped off vehicle on 08/23/2023. ******* ******* replaced switch and I paid $487.63. Immediately after leaving dealership my husband was following me and noticed brake lights were not working. We went back to dealership, and they stated they would replace another part at N/C to me. Dealership replaced another part, and I was called and told it looks like a wiring issue and I should take it to a **** dealership. I told them I thought I was taking it to a **** dealership based on huge sign out front. I asked for my old parts back and was told they couldn't find them. I made appointment at ****** **** Norwich CT and provided them with my invoices from ******* *******. Girard disconnected the brake switch and plugged back in, and brakes worked. I picked vehicle up and paid $201.16. Lights worked when I picked vehicle at Girard but immediately after leaving dealership my husband informed me lights were not working. We went right back to Girard with vehicle. They said they would check the wiring which they did and found no problems. They then replaced the brake switch that ******* ******* supposedly installed with aftermarket part since OEM part is no longer available. The old part removed was OEM part and Girard said they don't know how Central got switch but they could not get OEM being a **** dealership. I paid another $111.22. The contacts on the OEM switch removed looked worn. Problem solved. I went right back to Central and spoke to service manager and asked for refund and he said he would look into it. Called many times.

  Business response

  11/29/2023

  Good Day, I am responding to an open concern for ****** *****. I apologize for the delay. I spoke with Miss ***** today and she accepted my offer of a full refund in the amount of $487.63. We will mail a refund check. 

  Thank you 

   

  Corey H********

  Cell ###-###-####

  General Manager 

  Customer response

  12/11/2023

  I have not received the promised refund as of 12/11/23.  I called and left a message for Mr. H******** on 12/5/23, and he did not return my call.  I left another message with him today.

  Customer response

  12/19/2023

  I have received the reimbursement check from Central Auto Group.

  Thank you for your assistance with this matter. 

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a VW *** **** from ******* ********** in ******* ** in April, 2022. In December, 2022 a recall was issued and in March, 2023, I received a letter indicating ********** had a fix for the recall and recommended that I bring my vehicle to an authorized ********** dealership. I relocated to ** in May, 2023, and because of this recall, I had my vehicle shipped to ** and found the nearest ** dealership which is ******* ********** in *********** **. May 15, 2023 I dropped my vehicle off at ******* ********** with the expectations that my vehicle would be repaired in about a week. Here we are July 19th, 2023, over 9 weeks later and I still do not have my vehicle and I’ve been more then patient. I have asked for a loaner vehicle and have been told that they do not have any. It’s been 9 weeks and I have absolutely no transportation. Since this is a recall, ********** should step up and provide me a loaner vehicle until my vehicle can be returned to me, fixed and safe to drive. It’s unfair that I’ve paid over 60,000$ for a vehicle and because of this recall, I have no transportation for this length of time. Please advise me of options as I feel I’m being taken advantage of.

  Business response

  12/04/2023

  Good day, 
  

  I am following up on a concern from ***** ********. I apologize for the delay. The vehicle has been repaired and the client has picked it up.  I feel the client's concern of a loaner vehicle as she stated is a concern of the manufacturer and not Bey HP DBA Central Volkswagen.

  The manufacturer offers a warranty on the product and not Bey HP. If the client feels a loaner should be provided during warranty repairs that should be taken up with the manufacturer.

   

  Thank you 

  --

  Corey H********

  Cell ###-###-####

  General Manager 

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