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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Subject: Inaccurate Reporting of a Single Late Payment by UBI Federal Credit Union I am writing to shed light on a critical concern: the inaccurate credit reporting of a payment I made on June 23, 2019, which was labeled as over 30 days late by UBI Federal Credit Union. **Issue: Inaccurate Credit Reporting Violating FCRA Guidelines** Upon discovering that the original money order for my payment had not arrived as intended, I promptly reissued a subsequent money order dated June 23, 2019. Despite this proactive measure, UBI Federal Credit Union inaccurately reported this payment as late. This is in direct violation of the Fair Credit Reporting Act (FCRA), which mandates accurate credit reporting to safeguard consumer interests. **Concern: Unresponsive Communication** In my attempts to rectify this situation, the communication from UBI Federal Credit Union, particularly from President & CEO Edward E. B*********, has been dismissive and unhelpful. The last response explicitly stated, "This is my last communication on this matter," thus obstructing a potential resolution. **Additional Point: Address Inaccuracy** It is worth noting that this payment delay was further complicated by mail issues related to my residence. Despite the institution being aware of this, they opted to dismiss it, deepening the issue at hand. I urgently call upon UBI Federal Credit Union to undertake a thorough review of this isolated incident and correct the inaccurate credit report. An inability to address this singular issue effectively would lead me to question the institution's integrity and ethical standing.Business response
09/25/2023
Thank you for taking the time to share your concerns. I must clarify that your experience as described is entirely inconsistent with our documented procedures and long-standing commitment to transparency and integrity. For every consumer loan, UBI Federal Credit Union provides a payment book with monthly coupons detailing the payment amount and due date, in addition to the loan agreement that stipulates payment terms. We send out late notices following a 10-day grace period and make further contact attempts via phone or email. All of these procedures are carefully designed to keep our members informed and are in accordance with legal compliance.
We take great care in posting all payments accurately and timely and reporting this information to credit bureaus. I can assure you that we do not alter the facts of when payments are received, irrespective of ANY external pressures. Your portrayal of your experience does not align with the rigor of our financial operations and contradicts our meticulously kept records. While we respect your opinion, it's crucial that the public understands your experience is not an accurate reflection of the high standards UBI Federal Credit Union sets for itself. We invite everyone to experience our services first-hand and hold us to the lofty ideals we continue to uphold.Customer response
09/25/2023
Complaint: ********
I am rejecting this response because:I appreciate UBI Federal Credit Union's reply but must insist that their representation of events does not align with my documented experiences or legal rights under the Fair Credit Reporting Act (FCRA).
1. **Due Diligence & Late Notices**: UBI claims to adhere to rigorous late-notice protocols, yet my case contradicts this assertion. I did not receive the stated late notice, which raises questions about the institution's commitment to 'maximum possible accuracy,' a requirement under FCRA Section 607(b).
2. **Record-keeping Discrepancies**: I exercise my rights under FCRA Section 611 for a re-investigation of my payment history. UBI's declaration of accurate and timely reporting conflicts with my comprehensive records.
3. **Questionable Integrity & Defamation**: UBI's contention that my account inaccurately reflects their standards could be deemed defamatory, given my substantiated claims. Therefore, an impartial, in-depth review is both prudent and legally advisable.
4. **Legal Compliance**: I strongly recommend a meticulous review for compliance with FCRA, state laws, and UBI's internal protocols. Failure to resolve this dispute equitably may necessitate further actions, including but not limited to, reporting to federal and state regulatory agencies.
I urge the Better Business Bureau and UBI Federal Credit Union to treat this matter with the gravity it merits. A cursory review will not suffice; adherence to legal guidelines and ethical standards is paramount.
Thank you for your time and consideration.Sincerely,
**** *****Customer response
10/11/2023
Subject: Inaccurate Reporting of a Single Late Payment by UBI Federal Credit Union I am writing to shed light on a critical concern: the inaccurate credit reporting of a payment I made on June 23, 2019, which was labeled as over 30 days late by UBI Federal Credit Union. **Issue: Inaccurate Credit Reporting Violating FCRA Guidelines** Upon discovering that the original money order for my payment had not arrived as intended, I promptly reissued a subsequent money order dated June 23, 2019. Despite this proactive measure, UBI Federal Credit Union inaccurately reported this payment as late. This is in direct violation of the Fair Credit Reporting Act (FCRA), which mandates accurate credit reporting to safeguard consumer interests. **Concern: Unresponsive Communication** In my attempts to rectify this situation, the communication from UBI Federal Credit Union, particularly from President & CEO Edward E. B*********, has been dismissive and unhelpful. The last response explicitly stated, "This is my last communication on this matter," thus obstructing a potential resolution. **Additional Point: Address Inaccuracy** It is worth noting that this payment delay was further complicated by mail issues related to my residence. Despite the institution being aware of this, they opted to dismiss it, deepening the issue at hand. I urgently call upon UBI Federal Credit Union to undertake a thorough review of this isolated incident and correct the inaccurate credit report. An inability to address this singular issue effectively would lead me to question the institution's integrity and ethical standing.
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Contact Information
120 Woodford Ave
Plainville, CT 06062-2335
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.