ComplaintsforGengras Ford
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Complaint Details
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Initial Complaint
02/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased a ****** from dealer. I was told I had to pay $2000 to have paperwork done for ** registration. I said I didn't want to pay to have someone do that I could do myself. I also paid $500 addition charge to have register /process paperwork. I was told from Leo in financing it was illegal for me to do per company policy. After researching from home I see it's not illegal and I could have done . I called and spoke to manager and *** guaranteed me refund of $1900 . Was told check would be ready within 3 days . I have emails from salesman stating he is just waiting for check. They then refuse my calls and I star demanding answers for check. Then told they "changed " there mind and aren't paying me ??!!???
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.