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Complaint Details
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Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a ****************** December of 2020. I also purchased a warranty. It was sold to me with a broken transmission. I brought it back within weeks and they fixed it free of charge. I was told they replaced the whole transmission at this time. This past September the transmission broke again. At that time I found out that they had only rebuilt the clutch and not fixed the transmission after purchase. The part that they now need is currently unavailable. My car has been at the dealership since September. They have not given me a rental. I have had to purchase another vehicle to get myself to work. I'm paying monthly for a vehicle that is unusable due to misleading information on the part of the dealership. They will not take the vehicle in trade or buy it because I now owe more than it is worth due to the transmission issues they neglected.Also, the radio died within months of purchase and the dealership will not fix it.
Business response
01/12/2023
We are disappointed you are not happy with your purchase of the 2014 Focus. We offered to trade you out of the car back in the October and November timeframe when you came into Sales as the extent of the backorder on the Transmission Control Module became apparent. If you would like us to reappraise your vehicle and look into your options with this car further please call *********************** at ************.
Customer response
01/12/2023
Complaint: ********
I am rejecting this response because: I reached out to the sales team via text and was told there was nothing they could do. Response attached. Corey never reached out to me after that message
Sincerely,
***************************************Business response
01/12/2023
We are willing to work with the customer on this, but she has to engage with us. The text correspondence she has is in regard to two vehicles they were trying trade at the time. She is upside down on her car, but she isn't $9,000 upside down on this car, that was for both the Focus and the Escape. The dealership has not done anything wrong - we have completed all repairs in line with ****'s policies. We cannot be expected to buy back a car because **** cannot produce the parts fast enough.Customer response
02/08/2023
Complaint: ********
I am rejecting this response because:The problem is not only the current part that is broken. The problem lies in the fact that it was sold to me with a broken transmission, I was misled on the action taken when it was supposedly fixed, and then this current part of the transmission that is directly related to the part that was broken when I purchased the vehicle is now broken. I would just like to get out of the loan that I am paying for a vehicle that I should have returned immediately instead of not pursuing legal action when it was originally sold to me with a bad transmission. I don't want any money for it. I just want to stop making these payments. I had to purchase a different vehicle so that I can continue to work while my vehicle has been broken at the dealership since early September and there were no vehicles available for me to use from the dealership.
Sincerely,
***************************************Business response
02/13/2023
I have nothing further to add - if Ms. ********** will not contact us directly to go over her options as far as buying this car back from her, there is nothing I can do. The dealership has done nothing wrong, and we are willing to assist as long as what is asked is a reasonable course of action. This back and forth online is not a productive use of time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.