ComplaintsforAnnie's Pet Spa, LLC
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/16/2023 I took my small dog to Annie's Pet Spa located at **** ***** **** *** ***** **** ** ***** He was dropped off at 9am. I called after I left work at 3pm to pick up my dog because several hours went by I was told he wasn't ready. Over 8 1/2 hours later I was called to pick up my dog. I picked up my small dog in my arms and went home to later noticing he was limping. I called my Veterinarian with my concern and they stated to wait a couple of days and monitor him because maybe the nail trim caused tenderness. I later noticed his back hind leg was swollen and he was in alot of pain. On Monday 3/20/2023 I rushed my dog to my Vet and they confirmed my dog has a Raptured Ligament and a Torn Meniscus that was more likely caused by either dropping my dog, jumping off the grooming table or brutally yanking his tiny back leg to groom him. I reported this to the employee who groomed my dog and she arrogantly stated I can not prove it happened at Annie's Pet Spa. My small dog was in perfect health before taking him to this groomer and he's now on inflammatory medication and Pain medication and now needs immediate Surgery. I hold Annie's Pet Spa fully responsible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.