Business ProfileforTuttle Insurance Group, LLC

I have had insurance with the T***** Insurance group for a couple of years / home, auto , umbrella. It included me, my husband and adult son. When my son decided to go off and buy his own insurance, I let Scott T***** know several months in advance and told it became active on June 27. I was due a refund because I had paid for the year in advance. he never responded. this was in June. I followed up again in july. Still no response. And again in August. He said an email was not good enough and that I needed to send proof o new insurance. My new insurance agent said this was not required. But I sent it anyway. For some reason, he said he was unable to open it. he tried everything to keep us there but I was not interested. When the insurance with him finally lapsed due to all the stonewalling (this went on for several months), he said it was too late and I needed to go directly to the insurance company to try and get it and he couldn't help me. I have been purchasing insurance for over 30 years and have never had a problem when cancelling insurance. All I am looking for is reimbursement for the couple of months including the savings for our insurance without my son on it any longer. I have all supporting documents if needed. not sure how to send them this way but I can email them if you would contact me with an email address. Thank you.