ComplaintsforTuttle Insurance Group, LLC

• Initial Complaint

  09/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had insurance with the T***** Insurance group for a couple of years / home, auto , umbrella. It included me, my husband and adult son. When my son decided to go off and buy his own insurance, I let Scott T***** know several months in advance and told it became active on June 27. I was due a refund because I had paid for the year in advance. he never responded. this was in June. I followed up again in july. Still no response. And again in August. He said an email was not good enough and that I needed to send proof o new insurance. My new insurance agent said this was not required. But I sent it anyway. For some reason, he said he was unable to open it. he tried everything to keep us there but I was not interested. When the insurance with him finally lapsed due to all the stonewalling (this went on for several months), he said it was too late and I needed to go directly to the insurance company to try and get it and he couldn't help me. I have been purchasing insurance for over 30 years and have never had a problem when cancelling insurance. All I am looking for is reimbursement for the couple of months including the savings for our insurance without my son on it any longer. I have all supporting documents if needed. not sure how to send them this way but I can email them if you would contact me with an email address. Thank you.

  

  Business response

  10/02/2022

  Hi **** I am sorry you had a bad experience in the very little time you were insured with us. All insurance companies require proof of prior insurance when you want to backdate changes on policies more than a couple weeks. Your first email to me was on 6/6 and it was a "heads up" that we would hear from you and ***** by the end of the month with proof of insurance. On 7/21 you emailed me stating that you got your renewal and needed to remove your son back to when he got his policy. I got back to you that day stating we never received anything and to please send over so we can take care of this. You wrote back the next day and forwarded the initial email that you had sent on 6/6 ... which had no proof of insurance.... i emailed you back that day and asked for the id card again. On the evening of 8/10 you emailed me stating that you had attached the id card. I emailed you on the morning on 8/11 which was friday stating that there was no attachment. You emailed me that evening with the id card.  We submitted it to your insurance company that Monday morning. ********** insurance, your company, told us that your policy had canceled that weekend and that they are unable to make changes to a policy that was no longer in force. I emailed you to make a payment on the policy to re-activate it so that we can apply that credit. You refused to do so even though you'd get all of your money back.  We gave you their number so that you can try without having to renew/cancel the policy but you didnt want to do that either.... here is it again..###-###-####....  I wish you or your son could have just simply emailed us the id card so that we could have done this very simple change in a timely matter instead of months later. We certainly aren't out to over charge you but we do have to follow procedures insurance companies give us for everyone's benefit and safety. It is not uncommon for an insurance company to request proof to backdate changes on policies. I wish we could have done more for you but you didn't get us the id card until your policy was already canceled.  Scott T*****

  Customer response

  10/04/2022

  
  Complaint: ********
  
  I am rejecting this response because: my new insurance agent at ***** said that  I am not required to provide proof of insurance and neither are they. How long I was a customer has nothing to do with this issue.

  I have copies of three emails alerting t***** insurance to the changes.   let me know if these are needed to resolve this issue.
  
  Sincerely,
  
  Suzanne Sapia

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