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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I previously used their services for a couple of months in 2020 towards the end I had to cancel their services for I wont be able to use their service due to not having internet. After telling me they canceled my membership, they decided to give me a trial and renew upon completing the trial. I had to contact them again to cancel and perform a chargeback with my bank. Now it's 2024, and they are charging me again when I never contacted them to renew service at all but once again after the pretense of a trial which I never asked for they started to charge me for service. I requested proof of my initiating a trial, which they have not been able to provide they claim them sending me emails "newsletters" was agreeing to a trial.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.