ComplaintsforAcme United Corporation
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 14, 2022 I mailed at my own expense the ******** ********** Soft Handle 8" Long Black/Gray Model# ***** defective scissors back to Acme United Corp. They advertise Warranty of replace or money back if defective. The Stainless Steal Screw deceptively goes into a plastic nut to hold the scissors together. I was cutting a single piece of paper and the scissors came in half as their poorly engineered plastic nut gave in. It is over 120 days now. They have ignored me and my scissors return.Customer response
11/18/2022
Hello,
No, Acme United Corporation ignored me and the defective scissor I mailed back to them (the ******* Scissors). Thanks for trying BBB. I will remember and not buy Acme Products or ******** Scissors anymore.
Business response
11/28/2022
Hi ****, as a follow up to our conversation I have spoken with the customer to address their complaint. We are sending them free samples to replace the defective one.
Thanks
Nick
Customer response
11/29/2022
****** ******** ******* ***** *** **********
Acme United Corp. had not responded for a while about the defective ******** Scissors (not sure, possibly backed up on reading the mail?) and Angie M******* of your office gave me the information on the Connecticut Department of Consumer Protection and to proceed with them. Very good advise, ******** Scissors responded stating they would replace the scissors with similar ones with large finger holes, as well as a second type of scissor with adjustable finger holes.
Thank you for the BBB Office's help, and good advise from Angie.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely, ***
*** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.