Business ProfileforuBreakiFix by Asurion

This is a franchise of Asurion, When I booked my appointment using the online service for this location I was given a price of $139.99 to fix a broken phone screen. At the store, after the service had been done I was told that the price would be $179.99. The employee at the store said that IF I had a screen shot of the online price they would honor it. They agreed to price of $159.99 as I also had a coupon code for $10 off the service. When I asked to speak to the owner of the franchise the employee refused to give me the franchise owners name or any means of contacting them. - No phone number, no email, and they got very upset that I wanted to speak with the owner of the business to resolve the dispute. This occurred on 10/5/23. Initially the employee did not want to give me a paper receipt, but I insisted that they provide one. The receipt includes the following information. Sale ******** Merchant ID ************** Tech Kevin F. Work order ******** I would like the price quoted to be honored. I returned the following day with a screenshot of the quoted repair price, which was still being shown online for this location. Initially one employee said they would refund my money, but then another employee said they couldn't wouldn't refund my money. The employees were very rude, condescending, and dismissive, which is something I would like to tell the business owner about, but they absolutely refused to provide any way to contact him. They said they would take my information and have him call me. I have not been contacted by the owner.