Business ProfileforBudderfly, Inc.

I am the owner of a Subway restaurant. 8/2023, I was contacted by Budderfly about their new HVAC replacement program through *********. They would replace 1 or both of my units at no charge. I would pay $800 annually for the new units to be serviced. I let the salesperson know that I would need it done quickly because my current unit on one side was no longer working. He said he would be able to get it done by the end of 2023. I signed the contract in September 2023. The unit did not get replaced. I called them several times and they were vague or unsure about a timeline. In the spring they sent out someone to do a site survey and then another person to do a building survey for the structural integrity of the building. On April 18th I received an email that we were in "install ready" status and it would be completed in 4-8 weeks. I checked up with Budderfly several times during these 4-8 weeks and they were unable to give me any timeline on completion. I let them know that my unit was not working at all and I needed it completed as soon as possible. On Friday, 6/21/2024, a contractor came to do a site survey. I asked him why a site survey was being done when it had already been completed and we were allegedly in "install ready" status as of 10 weeks ago. He did not know why. The customer service rep I called said he didn't know who sent the site survey or why. He said he would ask the project manager but also stated that he had no idea who the project manager was. He told me that he spends his days fielding calls like mine from clients complaining that they were told their hvac would be replaced in a few months but the reality was that it takes 12-18 months. He said the sales people keep promising people it will be done within a few months and it never is. I let him know it was 85-93 degrees in my store and I needed it done soon. He said we could put it in for emergency replacement but then we would have to start the whole process over again.