ComplaintsforBudderfly, Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am the owner of a Subway restaurant. 8/2023, I was contacted by Budderfly about their new HVAC replacement program through *********. They would replace 1 or both of my units at no charge. I would pay $800 annually for the new units to be serviced. I let the salesperson know that I would need it done quickly because my current unit on one side was no longer working. He said he would be able to get it done by the end of 2023. I signed the contract in September 2023. The unit did not get replaced. I called them several times and they were vague or unsure about a timeline. In the spring they sent out someone to do a site survey and then another person to do a building survey for the structural integrity of the building. On April 18th I received an email that we were in "install ready" status and it would be completed in 4-8 weeks. I checked up with Budderfly several times during these 4-8 weeks and they were unable to give me any timeline on completion. I let them know that my unit was not working at all and I needed it completed as soon as possible. On Friday, 6/21/2024, a contractor came to do a site survey. I asked him why a site survey was being done when it had already been completed and we were allegedly in "install ready" status as of 10 weeks ago. He did not know why. The customer service rep I called said he didn't know who sent the site survey or why. He said he would ask the project manager but also stated that he had no idea who the project manager was. He told me that he spends his days fielding calls like mine from clients complaining that they were told their hvac would be replaced in a few months but the reality was that it takes 12-18 months. He said the sales people keep promising people it will be done within a few months and it never is. I let him know it was 85-93 degrees in my store and I needed it done soon. He said we could put it in for emergency replacement but then we would have to start the whole process over again.

  Customer response

  07/02/2024

  After being contacted by the BBB, Budderfly has reached out to me to try to rectify the situation.   They state that it can still take 70-120 days from this point forward, but they are communicating the steps they are taking with me. 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I sold my ****** in May 2023, I called Budderfly to do a change of ownership in June2023. I was told I will not get a bill after July 2023. Budderfly continued to withdraw money out of my account for August, September and October 2023. I called them in early September 2023 to get my refund for the charges. It's been almost 6 months since Budderfly acknowledged that the change of ownership took place in June 2023. Everytime I call them for the refund, they tell me it's in process and never get a straight answer. So I called in late October and notified them that I will seek legal help, after a day someone from Budderfly reached out and said I will get my refund by December 2023 or latest by early January 2024. I'm still waiting for my refund. Budderfly company is a fraud and they also jacked up their rates on my electric bill after the 3rd month. How can you continue to charge customers when they don't even use their services. I have posted this message in my ******* ****** Group on ******** so that everyone is aware of Budderfly's notorious practices.

  Business response

  02/05/2024

  ***** **** ******* **************************** ***** ******* ******** ** **** **** ** *** ********** *********************** *** *** ***** ************************* ******** *** ********** *** **** * *** ******* **** *** ******* *********** ********* ********* *********   **** **********  

  Please note, the complaint below has been amicably resolved as of JAN. 22^nd, 2024. The Consumer has tried to log onto your portal to retract his complaint but is unable to do so. Please advise on how best to address this.

   

  Thank you!

    *********** ******** ******** **** ***** ******** ************************** ***************** * **** ***** ***** ***** **** ******** ** ***** ***** *** ******

  
  

  Customer response

  02/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/19/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We signed up for energy saving program that is designed to lower our bill, we just found out that we are on a higher plan and are paying more on utilities then we were previously. They installed equipment without giving us a price and said they would deduct and charge us. We asked for that number and were not provided costs, they ignore the question and claim that its in the contract. The contract doesn't state equipment costs or amount associated with that. They have locked my account so I cannot change auto debit they basically can take whatever they want out and are blocking me from removing my account. There customer service is not very helpful also. They cheated us out of thousands of dollars and told me over the phone we can cancel service and charge you, that charge is unknown number that is not specified anywhere in the contract.

  Customer response

  08/03/2022

  ***** ****** ***** ********************** ***** ******** ****** ** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* ********* ** 

   

  I would like to remove my complaint #********, me and the merchant/company have appeared to resolve this issue. 

   

  Let me know what thee next steps are?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩