ComplaintsforFranchise World Headquarters LLC
Franchise
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Complaint Details
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Initial Complaint
08/21/2024
- Complaint Type:
- Facilities Issues
- Status:
- Answered
I placed an order via the internet for a Subway sandwich which I was going to pick up at 6:10 PM, and even though Subway approved my credit card for this order, it somehow was denied before my arrival. This is DISMAL customer service! I want to know why. I tried to contact the business on their Website, but they need a store number printed on the receipt. Since there was no receipt, I don't know the store number. The address of this store is **** * ***** ** ***** ***** ** ******Business response
08/21/2024
Thank you for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Customer response
08/21/2024
Complaint: ********
I am rejecting this response because:They didn't address the reason this transation was cancelled. This was a tremendous inconvenience for me, and unless Subway gives me a free sandwich, I WILL NEVER BUY ANOTHER SANDWICH FROM SUBWAY EVER AGAIN!!!
Sincerely,
***** *******Business response
08/26/2024
Thank you for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Initial Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Visited your store today located at **** ******* *** ***** in ********** ** *****. This is Subway # *******. My receipt states this was Term ID-Trans # **********. My total was $16.83 and was charged to my **** debit card ending in *****. This transaction was done today on 08/19/2024 at approximately 11:30AM. My name is **** *******. I came here today for lunch sandwich while in town training with my employer TTS. I ordered the Philly. The meat must have been real old. It had a horrible odor. I took a few bites and it was awful. My stomach was rumbling in under 30 minutes. I needed to be back in my training. I had no time to return to the store. I shared the experience with some of my fellow coworkers. I feel like I threw $16 in the trash as I could not eat. I would like a refund.Business response
08/20/2024
Thank you for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Issue: I purchased a $25 Subway gift card on May 15th because they were running a promotion where if you buy a $25 gift card, you get a free 6-inch sandwich. I took the free 6-inch sandwich coupon to the Subway in ****** on July 24th, just before it was set to expire on July 31st. This location accepts Subway gift cards.The terms and conditions on the free 6-inch gift card state that it is redeemable at any U.S. location that accepts gift cards, which the ****** location qualifies for. Despite showing the gift card and its terms and conditions to the staff, and despite the staff calling the owner while I was in the store, the Subway location refused to accept the gift card. This has now caused the gift card to lapse.Request: I filed a complaint with Subway on July 24th through their complaint form, explaining the situation. It has been seven days, and no one has responded to my complaint. The lack of response means I will not be able to use the coupon before it lapses.At this point, I am requesting either:A full refund of the $25 gift card.A new gift card worth around $12, which is the maximum cost of a 6-inch sandwich at Subway, to appropriately use the benefit that I signed up for.Business Information:Business Name: SubwayLocation: *** **** ******* ******* ** *****Phone Number: ###-###-####Business Hours: Open daily from 8:00 AM to 9:00 PMAdditional Notes: I expect Subway to honor the terms and conditions of their promotional offers. The failure to accept the gift card as stated in the terms and conditions and the lack of response to my complaint are unacceptable. I look forward to a prompt resolution to this matter.Business response
08/07/2024
Thank you again for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Initial Complaint
07/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 7/5/24 I went to the subway in **** ********* ** **** ****** **** I ordered 2 pepperoni pizzas I asked the subway employee did they have sausage and he kept saying sauce so there was a big language barrier so I told him the toppings for my pizza when it was time to pay I scanned my phone and the employee was saying something but I could not make out what he was saying I said I do not want to use my points I took my debit card out and put it into the machine and he gave me my receipt when I looked at my receipt on 7/7/24 I saw where the employee used my points when I told him not to because I just wanted to save them up I emailed subway on 7/7/24 and told them what had happened and as of 7/28/24 I have not heard anything from subwayBusiness response
07/29/2024
Thank you for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Business response
07/29/2024
Thank you for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Customer response
08/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Customer response
08/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
07/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 5th Subway sandwich was ordered using app for $9.15 at 8:50pm. When arrived, shop was closed despite the hrs saying they were open until 10pm. There is no customer service phone number for Subway. My first email was returned by an employee of the restaurant saying they did not take orders past 9pm and to contact the app for a refund. All further contact to the app customer service email has since been unanswered. $9.15 spent in exchange for nothing with no refund option easily requestable, nearly a week now without acknowledgement.Business response
07/22/2024
Thank you for allowing us the opportunity to resolve your inquiry.Initial Complaint
07/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The location displays build your own menu offerings. They will not honor the displayed prices and charge high priced options.Business response
07/11/2024
Thank you for allowing us the opportunity to resolve your inquiry.Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, I placed an order on the app with my debit card and received an error saying it could not process my order. I proceeded to try again and after a few attempts I was worried something wasn't right and checked my back account and was charged 3 times for my order. I went to the subway store and they said they had no record of my order. They said there was nothing they could do. I am out 92.33 and yet subway never received my order. I would like to be refunded this asap. I have proof this amount was taken out of my bank account.Business response
07/01/2024
Thank you for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I placed an order through the app on 6/12/24 at 2:30 pm. I intended to pick it up on my way to work. Right after I ordered I realized that it was the wrong location. I would not be able to make it to the ***** location and still be to work on time. I selected the contact option on the app. It gave me a phone number to call for the store but I would just get a buzzing sound every time that I tried to call. I tried several times to contact them and cancel the order. Because they don't have adequate contact information I was unable to. They charged my card for the order even though I did not pick it up! I've tried to contact them through the customer service contact email twice. Once on 6/14/24 and once on 6/18/24. The store phone number does not work and they have not responded to any of my attempt to contact them through customer service. I want my money back!Customer response
06/26/2024
I didn't put the store location that I ordered from. **** ** ***** **** ***** **** ********* *** *****. The restuaurant phone number is listed as ###-###-####, although I have not been able to get through with that number.Business response
06/27/2024
Thank you for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
MY DAD HAD 57.49 LEFT ON THIS CARD. HE USED IT NEXT ON 3/18/2024 AT STORE NUNBER ***** IN ************* AND WAS TOLD ONLY .6CENTS WAS LEFT! WE HAVE BOTH RECEIPTS. THE STORE MANAGER "JESSICA" IN ELKTON SAID CORPORATE DOES NOT CARE AND OFFERED A FEW COUPONS WHICH SHE DIDNT EVEN SEND AND NOW DOESNT ANSWER HER PHONE. THIS IS RIDICULOUS AND VERY BAD CUSTOMER SERVICE. WE WANT THE $57 BACK!!!Business response
07/01/2024
Thank you again for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to subway in ********** ** on 6-07-24 at about 12 noon, I tried to order through the app, 2 subs, and used the 50% off bogo deal, it told me it “could not process my payment” so I tried it again, same issue, so I went inside, bought the subs, no big deal. Today, check my bank account, I was charged 18.74 two times. plus my $25 charge for the subs I received. My subway app doesn’t say I have anything on my order history.Business response
06/12/2024
Thank you for allowing us to resolve this for you. An additional resolution has been sent to your email address.
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Customer Complaints Summary
223 total complaints in the last 3 years.
83 complaints closed in the last 12 months.