ComplaintsforEdgewell Personal Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought ****** **** Kids Spray Sunscreen. We applied the Product based on the instructions on the can. Within 15 mins we were burned pretty well. I contacted ****** ****. Submitted all the information they requested. Product ***, Product name and code with pictures. 2 weeks went by and I did a follow up. With a response of no further information and requested how much longer I should wait. With ZERO response. This is unacceptable that I am being ignored. This isn't something to brush off. The product did not work what I had purchased. It resulted in injury and pain. Being ignored by the company is completely unprofessional.Business response
08/29/2023
August 29, 2023
Complaint #*********
Dear BBB,
We are in receipt of Complaint #*********, received on Monday, August 28, 2023, from Mr. ***** *****. Below is a summary of the interactions and our resolution to the complaint:
On July 23, 2023, Mr. ***** reached out to Edgewell and let us know he had sustained a sunburn after using one of our ****** **** products.
On July 24, 2023, Edgewell responded asking for more information about his experience, medical form (detailing exact details of the events, medications, and other relevant information to the events) and pictures of the product and impacted areas of the sunburn.
We did receive a response back the same day from Mr. ***** with photos of the product, but we have yet to receive the Medical Form detailing the events or images of the sunburns.
Mr. ***** did not request a refund at that time.
Our on-staff nurses reviewed the case based on the information available, determined there was no need to escalate further.
On August 12, 2023, Mr. ***** reached back out asking what was being done about this case.
On August 14, 2023, Edgewell responded letting Mr. ***** know all our products are uniquely formulated and rigorously tested to meet the claimed SPF as required by government regulated sunscreen standards and in compliance with these regulations. We also asked Mr. ***** to please clarify what additional information he was requesting.
We did not hear back from Mr. ***** after this correspondence.
On August 28, 2023, Edgewell reached back out to Mr. ***** and left a message. We have not heard back from Mr. *****. We issued a curtesy refund; he should receive in 7-10 days via mail.
Sincerely,
Heather K****
Senior Manager, Post Market SurveillanceBusiness response
08/29/2023
August 29, 2023
Complaint #*********
Dear BBB,
We are in receipt of Complaint #*********, received on Monday, August 28, 2023, from Mr. ***** *****. Below is a summary of the interactions and our resolution to the complaint:
On July 23, 2023, Mr. ***** reached out to Edgewell and let us know he had sustained a sunburn after using one of our ****** **** products.
On July 24, 2023, Edgewell responded asking for more information about his experience, medical form (detailing exact details of the events, medications, and other relevant information to the events) and pictures of the product and impacted areas of the sunburn.
We did receive a response back the same day from Mr. ***** with photos of the product, but we have yet to receive the Medical Form detailing the events or images of the sunburns.
Mr. ***** did not request a refund at that time.
Our on-staff nurses reviewed the case based on the information available, determined there was no need to escalate further.
On August 12, 2023, Mr. ***** reached back out asking what was being done about this case.
On August 14, 2023, Edgewell responded letting Mr. ***** know all our products are uniquely formulated and rigorously tested to meet the claimed SPF as required by government regulated sunscreen standards and in compliance with these regulations. We also asked Mr. ***** to please clarify what additional information he was requesting.
We did not hear back from Mr. ***** after this correspondence.
On August 28, 2023, Edgewell reached back out to Mr. ***** and left a message. We have not heard back from Mr. *****. We issued a curtesy refund; he should receive in 7-10 days via mail.
Sincerely,
Heather K****
Senior Manager, Post Market Surveillance
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.