ComplaintsforBIC Corporation
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been reaching out to the company about an order for personalized lighters that has not been received for several days now. Emails are unanswered and when you call no one will answer. So as of now I have spent money on a product that should've been delivered 8 days ago and can not get a resolution.Customer response
09/29/2023
The company finally got in contact with me and this issue has been resolved.Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
BIC Glide (aka Velocity) Bold Ball Pens, box of 12, bar code * ***** ***** *. Box shows illustration and states "Remove protective plastic seal on pen tip before use". I ordered a box but there is no protective plastic seal on the tip of any of the pens. This is important because (some years ago) BIC used to put protective plastic seals on the tips of these pens but then discontinued that. And that is when problems with ink skipping and drying out started. And we started buying pens from a BIC competitor. So we were DELIGHTED to see that BIC would again start putting a protective plastic seal on the tips of the pens. The one box ordered was a test case before ordering in quantity. AND NONE OF THE PENS IN THE BOX THAT ARRIVED HAD THE PROMISED PROTECTIVE PLASTIC SEALS ON THE TIPS OF THE PENS. We liked these pens, and we would like to start ordering them again BUT NOT WITHOUT THE PROTECTIVE PLASTIC SEALS ON THE TIPS OF THE PENS. We do not want to go back to the ink skipping and drying out problemsCustomer response
12/23/2021
The pen company BIC is still looking at the pictures I emailed them: a picture of the box that the pens came in, and a close up of individual pen. BIC also wanted to know where I purchased the pens, which was ******.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.