Customer ReviewsforTicket Software, LLC

On June 8, 2024 I purchas two cirus tickets and I paid extra for their insurance. The company is TicketNetwork.com. I received my confirmation June 8th. That was plenty of time for the tickets to download. The Circus was for July 5th Friday. The day of the circus the tickets still did not download. Footprints Center even try to help me and check the spam and still no tickets. I want is a complete refund of my purchase and including the insurance I paid. Did contact TicketNetwork and the refuse to assist me. Order number ******** * do not like doing business by phone. No real person to help a customer. Customers are always on the losing end. TicketNetwork are very low class people to deal with. Avoid them at all Cost

We apologize that you may have had some trouble accessing your tickets. However, there was no error with your purchase on behalf of our website or the seller's office. Our records confirm that your tickets were delivered via Ticketmaster.com in accordance with the policies you agreed to when placing the order on 6/9/2024, well in time for the event. It is best practice to access tickets as soon as possible and if needed, contact us for assistance. It should be noted that we are not affiliated with any ticketing platforms and can only provide general troubleshooting tips so some platform issues would need to be addressed directly with the platform. We see that you made multiple calls in to us after your event had started but did not stay on the line long enough to reach a representative. Additionally, we see that you contacted via email after the event for a refund. We have no control over if/when a client accesses their tickets or if/when a client contact us. Once again we are sorry you were having trouble accessing your tickets but we cannot honor a refund request.

It's an Absolute Scam It's an Absolute Scam. Paid $510 for a seat on BB row. the person next to me paid $171. Avoid them at any cost.

Our records indicate that you received a complimentary upgrade in section when compared to what you purchased - your ticket selection was for Orchestra Left Center and your received Orchestra Center. While we are sorry to hear that you may no longer agree with the price you paid on your tickets, all order details (including, but not limited to payment information) are displayed during checkout. If a user does not agree with any information for any reason, they have the option to change the selection to something more suitable. There is no obligation to complete an order and all purchase attempts may be stopped prior to finalizing the order with the 'Place Order' button. It should be noted that we have various disclaimers during checkout advising that ticket prices are set by their respective sellers and may be above face value. By placing the order, you reviewed and confirmed the all information was accurate and / or acceptable. There is no error with your purchase on behalf of our website.

I purchased $1500+ in tickets from ********* distributor and corresponded with ****************** They claimed that they had sent the tickets, and then stopped communicating with me once the payment had transacted. I will be taking them to small claims court in an attempt to try and recoup our money. How this company has not been flagged as fraudulent is beyond me at this point. It is obvious that these tickets were not scanned at the event, and we have proof that we had to purchase another set of tickets once we went to the venue and were not able to get any kind of access. Hopefully, someone other will read these reviews and not make the same mistakes as we have made and the BBB/Law Enforcement Agencies will start checking into this fraudulent business.

Thank you very much for your review. Our records indicate that tickets were delivered to the email address as provided during checkout, in accordance with policies, about 90 minutes after order placement on 10/18/2023, the afternoon of the event. Many people unfortunately find their tickets in their spam, junk, or deleted folders. Ticket access was available through the receipt's 'Track My Order' button or the delivery notification email. However, we do not control how the email is automatically filtered by the account. It should be noted that not accessing tickets provided has no impact on the order as access is the responsibility of the client, as is contacting us for assistance if needed. It is important to remember that we are available via phone, email and website chat for all client service needs. If further assistance was necessary outside of what was provided, we were not informed.

DON'T MAKE THE SAME MISTAKE I DID! If I could give zero stars I would! I hope more people read these reviews and do their research. Big time scammers. Their link says ************* they are not ************. They charge 4x the regular price of a concert ticket! I know when shows are opened people are on their phones in a hurry and click on things fast. Take your time and read everything!

Thank you for your review. We are very sorry you are not happy with your purchase but there is no error on our behalf. Eventticketscenter.com is a resale marketplace that has several disclaimers advising tickets are being resold. It is the client's responsibility to review all information provided. We are not affiliated with **************** and we make no such claims. We are not liable for a client selecting our website versus a primary market website or the venue itself. We make no attempt to disguise our business model as anything other than a resale ticket website. In addition to the multiple disclaimers available throughout the purchase process, we have a statement above the Place Order button that reads "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. By clicking "Place Order," you are agreeing to Eventticketscenter.com's terms & policies. All sales are final." Your tickets were delivered in accordance with the policies and you may use or resell them at your discretion.

Do not make the same mistake I did trying this company. They are fraudulent and scammers. Never received my tickets via email. Refused to refund me. They even were able to send me photo shopped screen shots with time and date stamps. Do not bother with this company spend elsewhere. Don’t make the same mistakes I did. There’s a good reason they block yelp and google from having reviews. Absolutely miserable experience and waiste or time. The owner of this company should be criminally charged. Some people actually have to work for their money rather than stealing it via internet scams.

Thank you for your review. We're very sorry to hear you had trouble with your email but there was no issue with your purchase on our behalf. Your tickets were delivered within twenty minutes of purchase and you were sent notification of this. Additionally, your purchase receipt's 'Track My Order' button would have been updated accordingly after delivery and provided you access to your tickets as well. Further, since your tickets were distributed via Ticketmaster.com, you would have receive notification from them directly as well. If there was any need for assistance in accessing your tickets properly, we are available daily through multiple communication channels for all needs and it is the client's responsibility to contact us. We do not control if or when a client accessing tickets or if/when they contact us, if needed. Our records indicate we were not contacted until the day after the event, at which time we could not assist you in accessing the tickets. We are sorry to hear you feel what was provided to you was photoshopped in some way but we can assure it was not; it was simply a record of the facts.

Well it must be an absolute coincidence than that there are dozens of other **** near identical reviews of your company. Your mother did teach you it's wrong to steal right? Some people actually work for their money! I was never sent emails with my tickets. I even called ticket master who made it very clear you were already on a "black list" with them and they never had anything to do with this transaction. You were conveniently closed at every time I tried to call. And the screen shots you sent me were clearly edited. I have had the same email address for 15 years, and have never simply just not received something from a vendor. How convenient I received your photoshopped fraudulent emails of the first ones that never sent within minutes but the ones containing my tickets were never sent. If i really cared about $300 I would take you to small claims court over this, but it's an absolute waist of my time. Karma will catch up with you. I did very quick simple research on your company that has 2 employees, the thief of an owner and his rude unhelpful and uneducated wife. still waiting on a call back from your "customer service rep". Your entire company and life is a fraud. Congratulations on stealing from hardworking consumers. I'll swing by your office next time I'm in CT to say hi! The ******** profile picture of the owner with a small child and drugs on the table is heartwarming too!!!

Please remember that we do not have any affiliation with ****************; they are simply the ticketing distribution platform chosen by the event organizers. They would have no records of any details of purchases made with us. This does not, however, mean they do not have records of a ticket transfer performed by their own platform, which we do have record of as well. We have no control over your email account or any issues you may have with it as it pertains to incoming emails from either **************** or our own website. If you did not receive your emails from either company, we do recommend you review your email settings. While we are sorry to hear you disagree with the information we provided to you, that is entirely your right and is not indicative of the authenticity of said information. We are unsure where you may have contacted as we only have record of a single phone call made to our company on 11/2/2023 from the number entered during checkout and we answered and assisted you. Regardless, we are available daily through multiple communication channels including phone, website chat and email to provide clients with the fastest assistance at their preference. There was no error with your purchase on our behalf.

Not even worth the 1 star. Refused to give money back. All sales are final regardless to when you cancel. I cancelled months in advance. What a scam.

Thank you for your review. We are sorry to hear you have confusion regarding a final sale policy. The final sale is disclaimed during checkout and outlined in the full policies you agreed to when placing the order. If you cannot use the tickets you purchased and received as you had intended, while we are sorry to hear that, it would be your responsibility to recoup funds if needed by using one of various reselling marketplaces availability to you.

Scam website - When I believed to be utilizing ticketmaster (In fact that was my google search, I was directed to Ticketfaster - The scam is that they hope that customer purchasing tickets doesn't notice, completes the transaction and does not read to small print in which they state no refunds. Because Billy Joel concert is extremely popular the customer is under the gun to buy tickets for fear of sell-out. Thus the scam is complete. After purchasing I immediately contacted customer service. While holding for 45 minutes I googled Ticketfaster and it was immediately apparent that they are not legit. I believe that in some cases they actually do supply legitimate tickets to maintain some semblance of credibility, however there are numerous reviews supporting that the opposite occurs. Beware, they also do business under different names as well. As I am writing this I googled ticket master and the first site that appeared was ticketsonsale.com. Interestingly the content and appearance of this site is/was identical to Ticketfaster. It looks credible but clearly it is not.

We are very sorry to hear that you did not intend to purchase with our website but please not that we have no control over how any client may arrive to your website. We are not responsible for a client selecting our website over any other during a personal google search; nor would any client be directed to us from any venues, artists, teams, or Ticketmaster.com. Our website name is displayed in the address bar of your internet browser after selecting our website and is displayed throughout the purchase process. While we are sorry to hear that you thought you were on ****************, that is beyond our control. Additionally, our website's content and appearance, as claimed, is not identical to a ***************** website you may have found in your search as well. It should be noted that ticket purchase websites such as Ticketmaster, ourselves and this **************** may fundamentally have the same purpose and function (listing events and tickets) each content and appearance is unique to its own website. Our records indicate that your tickets were delivered in accordance with the policies and we hope you enjoyed the event.

I ordered concert tickets from TicketNetwork in January 2023 for a concert that was on 8/24/23. The order summary said I would have the tickets on 8/23/23. On the morning of 8/24, I still didn't have them so i sent an email to customer service. He said I will get them when the office opens. At 4:30pm I received an email saying that the tickets had been transferred to me and that I would get another email to claim the tickets. I never got this other email. I contacted them to let them know and after an hour and a half of dealing with them I was told that they can't re-transfer the tickets to me if I never got them. We had also started driving to the concert while I was talking to them on the phone because the concert was 45 minutes away and we were hopeful that this would be resolved by then. So not only did I lose over $400 from not getting the tickets, but I also wasted gas/money to get there and not be able to go to what was said to have been an amazing show. BEWARE OF TICKETNETWORK. I also think it is absolutely ridiculous that they don't "send" you the tickets until right before the show. I shouldn't have had to go through this panic 2 hours before it started.

Thank you very much for your review. While we are very sorry to hear you may have had an issue with your email account, we do have records that your tickets were transferred by your seller in accordance with the policies via ***************** Many people unfortunately find their transfer offer in their spam, junk, or deleted folders. However, we do not control how your email account is automatically filtered. As a client service courtesy, we requested that tickets be recalled and retransferred prior to the event. Sadly, such requests are not guaranteed to be completed.

I heard **** ****** was going to be at ****** **** ****** Aug 18th. My daughters said there going on sale Friday June 18th. I googled early in the morning **** ****** at P***** ***** Immediately a seating chart came up. It said $79 so I bought 4. When I got a conformation it said ******** ****. I freaked out because I googled **** ****** at ****** ***** *t now where said ******** ****. I live in ******. I tried calling this so called company Ticket faster but not one would answer. I finally reached some chat room. A person name Sena answered the chat. I explained the situation. I have not idea how ******** **** got into the equation all I needed was for her to cancel the purchase and i would call ******* **** directly. She said I'll send you a voucher and you can go back on her site and buy the right venue. So I went back on and tickets came up for **** ****** for ******* ****. Now they were showing $160. Really skeptical now I called ******* **** directly. They told me sir the tickets go on sale by clicking ****** **** only and not until noon. He said we only use Ticketmaster and stub hub for all out concerts. He said sounds like you've been scammed. I had to go t ****** **** site and was able to purchase 4 tickets they were each $70. The ****** event sold out in 5 minutes. I was lucky to got 4. I went back on Ticket faster at 4:00 and they were still showing they had tickets for ******. Now I knew it was a scam. I finally found a number for ticket faster. I talked to some guy and he told me we have you a voucher. I said ****** **** said that wouldn't of worked they don't use ticket faster and they weren't selling them earlier then noon anyway. I put the tickets in affirm so I don't start paying in the $450 until next month. I'm headed today to discuss it with my bank.I reached out to my attorney. He's looking into it. Hopefully if this is even a legit company they do the right thing and cancel the transaction. At this point no one is out any money. Live and learn

Thank you very much for your review. Please be advised that we, as a secondary ticket marketplace, are not affiliated with any venue, artists, teams, etc. As such, our inventory will be different at any given time. Sometimes, tickets may be available on the secondary ticket market before they're available on other sites. This happens because ticket-selling companies often have special access to ticket sales that other people don't. Maybe they (or, more accurately, one of their employees) is a member of an official fan club with a sneak-peak access to ticket sales. They could simply have season tickets or connections within the industry. We specialize in hard to get tickets and try to provide you the earliest possible access. We are very sorry to hear there was a personal error with your ticket purchase. Our records indicate you accepted the courtesy voucher offer to make a corrected or future purchase we extended to you and you may use your voucher, if you have not already done so, at your discretion until expired. If you need any assistance in doing so, please contact us.