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ComplaintsforHale's Floor Covering, L.L.C.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchase vinyl plank flooring from home ********* and contracted with them in 2020. The company that **** ***** uses for installation is H***'s Floor Covering, LLC of ***** *******. The job was completed on 11/23/2020 and I had no issues till this year when it began coming up. I called **** ***** in *********** and talk to Nadine which told me I had to contact H*** Flooring which I did, his technician came out did some work and left. The floor immediately came back up so I called H*** Flooring to come out and fix the floor as my warranty will end on 11/23/2021. I have called in August or September 2021 and then again October 27 2021 and the person who answers the phone takes my information and tells me he will call you back as of this writing I have heard nothing.Business response
11/11/2021
Hello,
We reviewed the complaint from Mr. *****.
I spoke to him today about 5:45 pm.
I scheduled a time on 11-17-21 to meet him at his home to discuss the concerns/issues with the flooring.
Thank you,
Howard H***
Customer response
11/12/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.