ComplaintsforPete's RV Center - CT

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2/10/2024,we put our 300.00 down payment on a 2023****** RV. Within 1 week we put 10,000 down and arranged for pick up. when we went to pick up camper the self leveling was not working and the camper was not clean. We took it to our home and realized no heat,returned to dealer who kept it for a couple of weeks. We again took it home and the computer control panel was not working. Brought it back to Pete's and they still have it, We are making payments on a camper we do not have and as yet have not used. Please help if you can.

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom it may concern, This Letter is written in concern to the service I received from Pete’s RV in ** ******* **. In September of 2022, I dropped my camper off for repairs to your service Dept. Damage happened on the road in ** ****** a month earlier and was covered under my insurance. Damage: Side Skirt Stab Jack switch Underbelly Fabric protection Damage to floor inside , from underneath Damage to Brakes on Camper And a RECALL on the Gas Valve After Pete’s RV assessment of the damage it totaled: $4,548.90 in damage. The Camper sat FOR A YEAR, forgotten about on one of there other lots. Multiple attempts to reach the Service Manager at that time VIA E-Mails and calls to the service dept were not replied to or taken, Basically told the Service Manager would call me back but never did, this was done repeatedly. Finally after 9 months of waiting I confronted the Service Dept in person, they didn’t even know where my camper was or anything about it. I was assured they would be right on it and The New Service Manager gave me his Personal Number which I was thankful for, 4 months later after very little responses to my texts and calls (now they have had my Camper for a year) I informed them I was picking my camper up the next day. When I arrived to pick up the camper and go over what was done per/THEIR WORK ORDER, all that was done was the skirt. They had to change the Valve while I waited, and when they put the plastic cover over the tanks, they didn’t even fasten it down , if I hadn’t noticed in my final check before I hit the road, I would have lost that cover on the highway. Service Manager told me Brakes were all set and working good, all they did was reconnect the 2 wires I had to cut because the Brake was locking up during travel. I got half way home and Brakes Locked up again, because they never inspected the brakes and it damaged my tire, I had to jack it up on the road, free up the locked tire, and cut the Electric Brakes again to get my camper home. And they charged me $233.00 dollars for that. After One Year, I am basically back to square one and will do the repairs myself, not to mention the condition I received my camper in when I picked it up This Letter will be submitted to: ******** ******* Better Business Bureau All Camping websites I am part of As well as handing out at Camping shows. Sincerely , *** *****, ************ , ******************* ** ******* *** *********** *** *****

  Business response

  08/21/2023

  Per the details from this complaint, our management team has made attempts to contact the customer via phone and email, but are not getting a response.  In order for us to further investigate the said issues, we need them to call or email us directly. Per our process in these situations, we work directly with our customers, and not through the facilitation of the BBB portal. Thanks.

  Customer response

  08/30/2023

  I have not heard back from Petes RV. i heard from the owner and told him i would accept their calls, but unfortunately i will not allow them to touch my camper, they have been dishonest with me since the beginning.

  If BBB is unable to do anything, i will be sure to hand out flyers at Every Camping Show as well as continue to post my letter of complaint on all their social media posts.

  Business response

  08/30/2023

  This is a duplicate complaint. We are actively attempting to communicate with the customer to go over their issues.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2022 ***** ***** ** ******* on 5/5/2022 in the amount of $70,658.31. On 7/26/2022 we experienced our first safety issue. The awning fell off the trailer. Pete's finally picked up the camper on 9/28/22 and has had it ever since. We gave them a long list of warranty repairs that needed to be made. The dealer finally called us to pick up the trailer. On 2/8/23, I showed up to inspect the trailer to make sure that all the repairs were completed. After waiting there for them to bring it to me, they pull up and the trailer had been side swiped/in an accident. There was damage to the outside of the trailer that we didn't drop it off with. Putting this aside for the moment, I decided to walk through the repairs that were supposed to have been made. The first is the tablet that puts the bump outs out so you can walk in. When we checked, the pad was completely dead. Again, not how we dropped it off. Due to this the only repairs that I could look at were in the bathroom, where I found our personal belongings on the floor broken. (i.e. ******* ***, etc.) We would like to collect our belongings and be refunded in full. Pete's has been non-responsive and will leave us on hold until we hang up. We filed a dispute resolution with ***** however it was denied because this is a dealership issue and not a manufacture issue.

  Business response

  03/15/2023

  Our Fixed Operations Manager Anthony P******** and Service Advisor Mark L******** called *********** *****, on March 13th, 2023, to give an update of his recreation vehicle. We explained to ***********, that we were waiting on two canopy arms before we could finalize the repairs on his RV. We also committed to ***********, once we receive the parts, we’d expedite the repairs by April 1st so they could enjoy their camping season. We also scheduled an in-person meeting with ***********, to meet our operations team on March 21st at 2pm. Our goal at the meeting is to make sure *********** is a 100% satisfied with our repair plans and his purchase at Pete’s RV Center. We will continue to facilitate directly with the customer.

  Customer response

  03/15/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was not notified of an in person meeting. As stated before, I am no longer interested in dealing with this camper’s warranty issues or with this dealer at all. I am requesting to have them keep the camper and issue a full refund. I feel that we will continue to have issues moving forward if I keep the camper.
  
  Sincerely,
  
  *********** *****

  Business response

  03/15/2023

  we welcome the customer to continue communicating directly with our regional sales director. they'll be no further facilitation via the bbb. thank you.

• Initial Complaint

  11/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/18/21 I purchased a 2020 ****** ** from Pete’s RV Center in *************** **** ***** ***** ** ******** ************ *****. I wanted them to hook up my 2020 **** ***** ******** to flat tow. Unfortunately, they did not set the transmission in the right gear for towing. My **** needed a new rear end and a transmission. The warranty covered the rear end but not the transmission. A transmission for a 2020 **** ******** is not available yet. I had to trade mine in and buy a new 2021 **** ********. I’m looking to get reimbursed for for the down payment, the diagnostic test, and the price to put the necessary equipment on my **** to be able to flat tow it properly. I sent all the paperwork to Pete’s RV and they said they aren’t responsible because I waited 15 days to call them. We didn’t use the car for 15 days after they hooked it up because we were at the campground.

  Business response

  11/05/2021

  Director of service Randal M***** was directly in contact with the customer. After carefully evaluating this case, just as the customer described, Pete's RV determined they are not responsible for the repair, but did suggest filing a claim with their auto insurance company.

  Customer response

  11/08/2021

  
  Complaint: ********
  
  I am rejecting this response because: They are saying that they showed me how to hook up the car incorrectly. What they’re saying is that I didn’t find out that the car was hooked up wrong until 15 days later. I didn’t realize the **** was damaged until we tried to use the car 15 days later in ********* ***** ********. The car was attached to the rear of the RV in Connecticut for the first 15 days. It was never disconnected. Randle M***** said if I told him within the 15 days he would have resolved the situation. 
  
  Sincerely,
  
  **** ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩